Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Kiptoo

St. Catharines,ON

Summary

Dynamic Technical Support Representative with a proven track record at Concentrix, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing user satisfaction. Skilled in inventory management and safety compliance, consistently delivering effective solutions and maintaining high standards in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Concentrix
Niagara Falls, Ontario
09.2024 - 09.2025
  • Resolved customer inquiries through phone and chat support channels.
  • Escalated unresolved issues to appropriate technical teams for further support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Warehouse Associate

Sukoshi Mart
Toronto, Ontario
04.2024 - 09.2024
  • Sorted and organized products for easy access and inventory management.
  • Assisted in receiving and unloading shipments from delivery trucks.
  • Utilized handheld scanners for tracking inventory movement within the facility.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

General Laborer

V- Pro Windows
scarborough, ON
11.2023 - 03.2024
  • Operated power tools to install windows efficiently.
  • Maintained cleanliness and organization of work area daily.
  • Followed safety protocols to minimize workplace hazards consistently.
  • Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.

Education

Associate of Applied Science - Smart Serve

Smart Serve Ontario
Toronto, ON
03-2025

Associate of Arts - First Aid & CPR

Red Cross
Niagara Falls, ON
04-2024

Skills

  • Technical troubleshooting
  • Customer service
  • Inventory management
  • Safety compliance
  • Effective communication
  • Problem resolution

Timeline

Technical Support Representative

Concentrix
09.2024 - 09.2025

Warehouse Associate

Sukoshi Mart
04.2024 - 09.2024

General Laborer

V- Pro Windows
11.2023 - 03.2024

Associate of Applied Science - Smart Serve

Smart Serve Ontario

Associate of Arts - First Aid & CPR

Red Cross

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Kevin Kiptoo