Kevin Kelly

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Interact with taxpayers and their representatives by telephone or in the office to analyze and resolve complex and specialized tax enquiries, complaints and problems.
• Plan, organize and deliver various outreach programs and information seminars.
• Analyze and resolve taxpayer requests including but not limited to elections, administrative relief cases, and requests for adjustments.
• Prepare training courses and provide classroom and on-the-job training for co-workers to update them on changes to legislation.

Provide subject matter expertise and advice to Agency employees regarding the handling of complex enquiries and files.

Research, analyze, interpret and provide explanations to taxpayers on legislation, related policies, directives and procedures relating to the administration of the various acts administered by the Agency.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload.
• Review and analyze account and taxpayer information to establish filing¸ reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery.
• Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.
• Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests.