Bryce Marcussen
St. Catharines
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Individual Services Agent
Canada Revenue Agency
St. Catharines
01.2019 - Current
- Protected taxpayers information by completing a thorough authentication process prior to discussing specifics
- Answered enquires related to every aspect on an income tax return, examples would be income, deductions, credits, estate, trusts, indigenous, rental and much more
- Coached, trained and assisted phone agents with taxpayer enquiries
- Provided feedback and evaluations to thousands of calls for taxpayer agents
Labourer
Meridian Lightweight Technologies
Strathroy
01.2018 - 01.2019
- Inspected finished products for defects or flaws.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Conducted quality control checks on all outgoing items prior to shipment.
- Participated in team meetings to discuss production goals and improvements.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Labourer
Pipeflo Contracting Corporation
Hamilton
08.2017 - 12.2017
- Cleaned and cleared out clogged sewers using high-pressure water jets, augers and other specialized equipment.
- Tracked parts and equipment used at every service call, noting malfunctioning machines and required repairs.
- Traveled to job sites in service area and collaborated with dispatch to adhere to schedule requirements.
- Removed roots, debris and other refuse from clogged sewer lines and drains.
Pool Labourer
Lagoon Pools and Spas
Ancaster
05.2017 - 08.2017
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
Backroom Associate
Walmart Canada
Ancaster
01.2016 - 12.2016
- Collaborated with team members to ensure efficient workflow within the department.
- Assisted with loading and unloading merchandise from delivery trucks.
- Retrieved requested items from backroom inventory promptly and accurately.
- Participated in physical inventories as required by company policy.
- Organized backroom according to store policies and procedures.
- Operated material handling equipment such as pallet jacks, forklifts and hand trucks safely and efficiently.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy, ON06-2013
Some College (No Degree) - Architectural Technology
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- Customer service
- Team collaboration
- Communication skills
- Problem solving
- Individual taxation
- Confidentiality
- Strength in research
- Analytical thinking
Timeline
Senior Individual Services Agent
Canada Revenue Agency
01.2019 - Current
Labourer
Meridian Lightweight Technologies
01.2018 - 01.2019
Labourer
Pipeflo Contracting Corporation
08.2017 - 12.2017
Pool Labourer
Lagoon Pools and Spas
05.2017 - 08.2017
Backroom Associate
Walmart Canada
01.2016 - 12.2016
High School Diploma -
Strathroy District Collegiate Institute
Some College (No Degree) - Architectural Technology
Mohawk College of Applied Arts And Technology