Kevin Hurtado

• Networked within community to build and nurture successful relationships with new and long-term customers.
• Expanded customer base through targeted prospecting and networking efforts.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Coached new hires on sales techniques, contributing to their development as successful team members.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Used customer insights to develop innovative sales strategies to increase sales.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.

Type 2 firefighter, protecting and conserving nature. Safety and communication is top priority

• Assisted in the development of new firefighters by providing guidance and mentorship as a seasoned wildland firefighter.
• Inspected apparatus, equipment, grounds, and stations for proper order and condition.
• Collaborated with interagency partners to share resources, knowledge, and strategies for more effective wildfire response.

• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased efficiency and team productivity by promoting operational best practices.
• Implemented and developed customer service training processes.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.