Kevin Elliott
Toronto,Ontario
Summary
Driven leader with strong problem solving and customer service skills. Dedicated to providing the highest level of service to customers, and creating a pleasant work environment for staff.
Overview
6
6
years of professional experience
Work History
Retail and Taproom Customer Service Representative
Great Lakes Brewery
Toronto, ON
08.2023 - Current
- Customize each guest experience through passionate and accessible customer education on the rich history of Great Lakes Brewery, making sure to keep on top of the expansive and ever-changing lineup of GLB products.
- Handle cash/debit/credit transactions and complete end-of-day point of sale duties with accuracy and attention to detail.
- Serve tasting flights, glasses, and food enthusiastically to guests who are seated in the GLB taproom, as well as seated on the large patio during the summer months.
- Ensure that retail fridges, walk in fridge, and merchandise displays remain stocked, faced, and ready for action.
Bar Supervisor
Track & Field
Toronto, ON
04.2022 - Current
- Coordinate with managers, bar staff, and security personnel to ensure efficient service to customers in a high service setting
- Responsible for completing EOD reports that contain detailed notes from the evening, which are sent and reviewed by management and ownership
- In charge of closing out and balancing end of night cash till
- Handle all staff tip payouts, as well as any cash payments from the evening.
Barback/Support Staff
Track & Field
Toronto, ON
10.2021 - 03.2022
Runner
Clinton Design
Toronto, ON
10.2020 - 02.2021
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries
- Delivered and set up presentation materials to various condo and apartment buildings throughout Toronto and GTA
- Handled large bank deposits, as well as cheque pickups from various clients in Toronto and GTA
Facility Coordinator
Urbacon Ltd.
Toronto, ON
04.2018 - 03.2020
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
- Communicated with general managers and facility teams regarding upcoming repairs and projects
- Upheld strong vendor relations and sourced new vendors for specific needs.
Education
Ontario College Diploma - Urban and Regional Planning - GIS
Mohawk College
04.2025
Skills
- Knowledgeable in ArcGIS, AutoCAD, and SketchUp software
- Comfortable using Touch Bistro, Square, and Moneris POS systems
- Intermediate knowledge of Microsoft Office
- Knowledgeable in Adobe Creative Cloud
- Problem solving and decision making
- Capable of working in a team environment, and independently
- Exceptional attention to detail
- Excellent communications skills, both verbal and written
Timeline
Retail and Taproom Customer Service Representative
Great Lakes Brewery
08.2023 - Current
Bar Supervisor
Track & Field
04.2022 - Current
Barback/Support Staff
Track & Field
10.2021 - 03.2022
Runner
Clinton Design
10.2020 - 02.2021
Facility Coordinator
Urbacon Ltd.
04.2018 - 03.2020
Ontario College Diploma - Urban and Regional Planning - GIS
Mohawk College
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