Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
Generic

Elena Camborda

Toronto Ontario

Summary

Proactive third-year student at Toronto Metropolitan University with nearly a decade of customer service experience and a strong foundation in technical software skills, seeking opportunities to apply and expand expertise.

Overview

6
6
years of professional experience

Work History

Customer Services Representative

The Chocolateria/Faray Cacao
07.2022 - Current
  • Facilitated a collaboration with Isabella's Donuts to create the “Dubai Donut,” inspired by our Dubai bar, expanding brand reach through cross-industry innovation.
  • Enhanced customer experience with effective communication and problem-solving.
  • Assisted in store kiosk design using Adobe Photoshop, showcasing graphic design skills.
  • Trained staff and fostered collaborations through outreach efforts, highlighting strong communication and networking abilities.
  • Supported sales at festivals, adapting to diverse audiences.
  • Performed barista duties, delivering high-level customer service in a fast-paced setting.
  • Maintained cleanliness standards to ensure a positive customer experience.

Customer Service Representative

Basil Box
07.2021 - 06.2022
  • Ensured customer satisfaction by implementing strategies to address needs and resolve concerns, showcasing strong problem-solving skills.
  • Responded promptly to customer calls, minimizing wait times and providing efficient service.
  • Operated the POS system accurately, demonstrating technical proficiency in transaction handling.
  • Maintained a clean and sanitary workplace by regularly cleaning and sanitizing all areas, reflecting attention to detail and commitment to health and safety standards.

Customer Service Representative (Seasonal)

LCBO
11.2019 - 01.2020
  • Restocked and organized merchandise to optimize displays and drive sales, demonstrating attention to detail and aesthetics.
  • Assisted customers with purchases and inquiries, promoting loyalty and satisfaction.
  • Verified identification to meet legal standards, highlighting integrity and adherence to regulations.
  • Operated cash registers and POS systems proficiently to process orders and compute bills.

Peer Worker (Contract

St.Stephens Community House
09.2018 - 06.2019
  • Developed project coordination and stakeholder engagement skills through community development initiatives, focusing on effective outreach and collaboration.
  • Facilitated workshops and assisted with homework and meals, demonstrating a strong commitment to community empowerment and social inclusion.
  • Provided instruction on career development strategies, such as job search and resume writing, supporting economic empowerment and workforce readiness.
  • Used a person-centered approach to guide participants on accessing community resources, aligning with principles of community-based support.
  • Aligned with St. Stephen Community House’s mission and values, showing a strong commitment to social justice and community well-being.

Education

Bachelor in Community Services - Urban And Regional Planning

Toronto Metropolitan University
Toronto, ON
04-2026

Skills

  • Strong analytical and critical thinking skills
  • Effective interpersonal and communication abilities
  • Knowledge of urban systems, sustainability, and environmental impact
  • Collaborative team player in diverse environments
  • Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Familiar with ArcGIS for spatial analysis and mapping
  • Competent in Microsoft Office Suite and Google Workspace
  • Basic understanding of AutoCAD and SketchUp
  • Data analysis and visualization using Excel

PROJECTS

Co-founder of Herstory, Harbord Collegiate Institute

September 2015 - June 2019


Co-founded the first-ever girls club at Harbord Collegiate Institute, providing a supportive and empowering space for young women.


  • Coordinated with teachers to supervise meetings and assist in reaching out to professionals.
  • Facilitated workshops with professionals on topics including mental health, physical health, and sexual health.
  • Created a safe environment for members to share experiences and support each other.
  • Promoted awareness and education on critical health issues affecting young women.

Timeline

Customer Services Representative

The Chocolateria/Faray Cacao
07.2022 - Current

Customer Service Representative

Basil Box
07.2021 - 06.2022

Customer Service Representative (Seasonal)

LCBO
11.2019 - 01.2020

Peer Worker (Contract

St.Stephens Community House
09.2018 - 06.2019

Bachelor in Community Services - Urban And Regional Planning

Toronto Metropolitan University

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Elena Camborda