Kevin Dang
Calgary,AB
Summary
Dedicated and professional server with over one and a half years of experience in a fast-paced, guest-focused environment at The Old Spaghetti Factory. Recognized for building genuine connections with guests and delivering exceptional service that enhances the dining experience. A strong team player who thrives in busy settings, with proven attention to detail, professionalism, and a commitment to excellence in every interaction. Safe Liquor certified, ensuring responsible alcohol service. Currently expanding my expertise in hospitality while pursuing a degree in Community Rehabilitation at the University of Calgary, with a passion for creating memorable dining experiences and fostering positive guest relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Old Spaghetti Factory International Inc.
10.2021 - Current
- Provided high-quality service in a busy restaurant setting, specializing in creating positive guest experiences through attentiveness, efficiency, and strong communication.
- Developed a deep understanding of menu items to offer knowledgeable recommendations and enhance guest satisfaction.
- Transitioned to serving in March 2023, taking on responsibilities including order accuracy, guest rapport, and multi-tasking in a high-paced environment.
Shift Lead / Supervisor
Dairy Queen
09.2020 - 12.2022
- Managed shift operations, including supervising staff, overseeing inventory, and ensuring quality control.
- Trained new team members in customer service best practices, food safety, and efficient task management.
- Fostered a positive work environment, resolving customer concerns swiftly to maintain satisfaction and uphold company standards.
Education
Bachelor of Community Rehabilitation -
University of Calgary
Calgary, None06-2027
Skills
- Exceptional customer service & Guest Relations
- Strong Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Detail-Oriented & Efficient Multi-tasking
- Menu Knowledge & Upselling Techniques
- High-volume dining
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Proserve Liquor Staff Training AGLC
Timeline
Server
The Old Spaghetti Factory International Inc.
10.2021 - Current
Shift Lead / Supervisor
Dairy Queen
09.2020 - 12.2022
Bachelor of Community Rehabilitation -
University of Calgary
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