Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shawna Grayer

Barrie

Summary

Enthusiastic and people-focused professional with a solid background in the hospitality industry, now eagerly expanding my expertise into Human Resources. With over three years of experience in fast-paced, customer-centered environments, including bartending and serving, I am dedicated to creating memorable guest experiences that leave a lasting impression. I thrive on connecting with people, driving sales through personalized and friendly upselling, and building strong, genuine relationships with both guests and team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server & Bartender

Boston Pizza Int
08.2021 - Current
  • Greeted and interacted with guests in a friendly and professional manner.
  • Offered recommendations based on guest preferences and dietary restrictions.
  • Ensured a high level of customer satisfaction by promptly addressing and resolving any issues or complaints.
  • Replenished food items for prep, garnish, and takeout products to keep workstation well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and obtain cash out reports.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep bar area, dining room and work areas clean.
  • Managed multiple drink orders simultaneously while maintaining a high level of service.
  • Professionally provided specialty and alcoholic drinks for the restaurant while maintaining a 5+ section of seated tables.

Jr HR Consultant

HRO Core Inc
01.2024 - Current
  • Provide administrative support to the HR team, including managing calendars, scheduling meetings, and preparing correspondence.
  • Specialize in delivering HR services tailored to clients in the hospitality industry, addressing their unique operational and employee needs.
  • Support the creation and delivery of training programs focused on hospitality skills and customer service excellence.
  • Serve as a point of contact for employee inquiries and concerns, helping to resolve issues and foster a positive work environment.
  • Developed and implemented onboarding and orientation programs for new employees.

Sales Associate

Babies "R" Us
09.2017 - 12.2020
  • Helped customers locate products and checked store system for merchandise at other store locations and online.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Advanced Diploma - Human Resources Management

Georgian College of Applied Arts And Technology
Barrie, ON
12.2024

Skills

  • Exceptional Customer Service & Guest Relations
  • Friendly & Attentive
  • Upselling & Sales Optimization
  • Team Collaboration & Positivity
  • Strong Communication Skills
  • Problem Solving & Conflict Resolution
  • Attention to Detail & Quality Assurance
  • POS System Proficiency & Cash Handling
  • Efficient Multi-Tasking & Time Management

Certification

  • Jenna Lynn

Manager, Boston Pizza Barrie North, 705-229-8524

  • Jen Albert

Manager, Babies R Us Argyle Mall, 519-852-6075

Additional Information

Availability:

  • Monday to Friday: 4pm to midnight
  • Saturday & Sunday: Available all day

Timeline

Jr HR Consultant

HRO Core Inc
01.2024 - Current

Server & Bartender

Boston Pizza Int
08.2021 - Current

Sales Associate

Babies "R" Us
09.2017 - 12.2020

Advanced Diploma - Human Resources Management

Georgian College of Applied Arts And Technology

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Shawna Grayer