Kevin Chang
Leduc,AB
Summary
Customer service expert with hands-on experience in financial services and security screenings. Skilled in conflict resolution, effective communication, and problem-solving, contributing to strong client relationships and safety protocols. Committed to continuous learning and excellence in service delivery across diverse environments.
Overview
9
9
years of professional experience
Work History
Screening Officer
Paladin
Edmonton, AB
11.2025 - Current
- Conducted thorough screenings of individuals and belongings entering premises.
- Implemented emergency response procedures during critical situations effectively.
- Resolved conflicts and addressed concerns from individuals during screenings professionally.
- Operated x-ray machines to screen luggage for weapons, explosives, and other hazardous materials.
- Participated in regular training sessions related to new security protocols and technologies.
FINANCIAL SERVICE REPRESENTATIVE
CIBC
10.2021 - 04.2023
- Answering inbound calls from clients and assists them with their banking needs.
- Recommend various banking product to help empower client's financial situation.
- Probe client with effective questioning skill to better understand their reason for calling.
- Reading company newsletter to remain up to date in a fast evolving industry as well as answering emails and/or writing emails for clients.
- Communicate with other departments on a daily basis to fulfill various client request
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
MANUTENTION
Daher
04.2021 - 10.2021
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Accessed elevated products from manlifts and high-reach ladders.
STORE/CUSTOMER ASSOCIATE
Kid Fundazzle
11.2017 - 12.2020
- Maintained cleanliness and presentation of stock room and production floor
- Recorded entries of customer's orders into an excel spreadsheet as well as describing service contracts and scheduling with customers to meet their needs
- Politely assisted customers in person and via telephone
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Bachelor of Arts (B.A.) - Art & Media
VANIER
Saint-laurent, QC08-2019
High School Diploma - Science & Technology
ÉCOLE MONSEIGNEUR-A.-M
Longueuil, QC06-2017
Skills
- Data entry
- Attention to detail
- Training development aptitude
- Organization and recordkeeping
- Excellent written and verbal communication skills
- Financial services
- Willingness to learn
- Strong work ethic
- Problem solving
- Effective communication
Languages
- English
- French
- Chinese (Mandarin)
Timeline
Screening Officer
Paladin
11.2025 - Current
FINANCIAL SERVICE REPRESENTATIVE
CIBC
10.2021 - 04.2023
MANUTENTION
Daher
04.2021 - 10.2021
STORE/CUSTOMER ASSOCIATE
Kid Fundazzle
11.2017 - 12.2020
Bachelor of Arts (B.A.) - Art & Media
VANIER
High School Diploma - Science & Technology
ÉCOLE MONSEIGNEUR-A.-M