Nataly Aravena
Brampton,ON
Summary
Dynamic professional with extensive experience as a Screening Officer at Garda World, excelling in customer service and safety protocols. Bilingual in English and Spanish, I leverage strong problem-solving skills and attention to detail to enhance client interactions and ensure secure environments. Proven ability to manage high-pressure situations effectively.
Overview
19
19
years of professional experience
Work History
Screening Officer
Garda World
03.2006 - 06.2022
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Medicare Customer Service Representative
Medicare
01.2005 - 02.2006
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
Sales Associate
Moores Clothing For Men
03.2003 - 12.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Certificate - Office Administration Studies
Humber College
Toronto, ONSkills
- Problem solving
- Attention to detail
- Team collaboration
- Multitasking ability
- Time management
- Data entry
- Customer service and assistance
- Bilingual English/Spanish
- Reliability
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Screening Officer
Garda World
03.2006 - 06.2022
Medicare Customer Service Representative
Medicare
01.2005 - 02.2006
Sales Associate
Moores Clothing For Men
03.2003 - 12.2004
Certificate - Office Administration Studies
Humber College
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