Kevin Archibald
Sherwood Park,AB
Summary
Experienced in technical diagnostics, repairs, and maintenance of equipment in automotive, on-highway, and mining fields. Apply effective problem-solving techniques and leverage strong technical skills to deliver reliable service. Demonstrate a track record of upholding high standards in customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Cummins Sales and Service North America
03.2023 - Current
- Use of Insite and EDS to complete diagnostic procedures on various Cummins engines and aftertreatment systems
- Complete repairs on various Cummins engines
- Perform services and various repairs on drills, shovels, haul trucks, dozers, etc based on customer needs
- Service and load bank generators
- Communicate and work with site technicians and third party contractors to complete repairs
- Drive company service trucks to customer sites
- Maintain the cleanliness of tools and service trucks
- Attend training courses in line with skill and business requirements
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
Journeyman Heavy Duty Mechanic/Night Shift Lead Hand
Westcan Bulk Transport
04.2018 - 03.2023
- Maintain and service the fleet mostly of Mack trucks, but also including Peterbilt, Volvo, Kenworth etc
- Inspect the quality and condition of various parts and fluids
- Diagnose and repair many different systems including but not limited to air systems, hydraulic, cooling, HVAC, electrical, starting and charging, emissions and aftertreatment, etc
- Inspect quality and condition of various parts and fluids
- Perform inspections to determine the overall condition and safeness of trucks
- Perform in the position of lead hand communicating directly with the shop supervisor, drivers, dispatch and ops centers etc, and provide work and assistance to other technicians, as well as help in the training of other apprentices
- Go on service calls to repair trucks on the road when required
- Perform CVIP inspections on trucks
- Plan and assign work to fellow employees while maintaining communication with drivers, safety, and management through phone and email
- Maintain cleanliness of the shop area
- Collaborated effectively with colleagues on challenging projects, pooling expertise to achieve successful outcomes together.
- Reduced downtime of essential equipment through timely diagnosis and repair of mechanical issues, ensuring smooth operations at all times.
Journeyman Automotive Service Technician
Good News Auto
06.2017 - 12.2017
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Inspect the quality and condition of various parts and fluids and replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Communicate with service advisors and service manager on necessary parts and repairs required to customer vehicles
- Perform various different vehicle safety inspections
- Mount, balance and install rims and tires
- Promoted shop sustainability efforts by properly disposing of waste materials according to environmental regulations.
- Optimized workflow efficiency by prioritizing tasks based on urgency, complexity, and customer requests.
Red Seal Journeyman Automotive Service Technician
Robin’s Automotive
04.2011 - 04.2017
- Maintain and service various makes and models of automobiles
- Change various motor vehicle fluids
- Check quality of motor vehicle fluids, and parts
- Perform various maintenance procedures such as oil changes, driveline fluid changes, tune-ups, etc
- Mount, balance, and install tires
- Replace steering and suspension parts and perform wheel alignments
- Diagnose and repair cooling systems, replace radiators, water pumps, flush heater cores etc
- Diagnose brake problems, resurface or replace rotors and brake pads/shoes and other parts related to braking systems
- Diagnose and repair starting and charging systems
- Diagnose and repair various electrical systems faults
- Replace air conditioning parts and service A/C system
- Replace various parts and components on many different automobiles
- Order the parts needed to fix customer vehicles
- Maintain cleanliness of the shop area
- Safeguarded customer loyalty by providing exceptional service experiences through transparent communication and reliable repairs.
- Upheld a high standard of professionalism while interacting with customers, addressing concerns and answering questions in a timely, knowledgeable manner.
- Maintained up-to-date knowledge of automotive technologies, attending training sessions and workshops as needed for professional growth.
- Contributed to a positive work environment through effective communication and teamwork with colleagues of diverse skill levels.
Education
High School Graduate -
Archbishop Jordan High School
Red Seal Journeyman Automotive Service Technician -
NAIT
Red Seal Journeyman Heavy Equipment Technician -
NAIT
Certification -
OSSA BSO
License -
CVIP
Certification -
First Aid
Certification -
H2S Alive
Certification -
Fall Protection
Certification -
Forklift Certification
Certification -
NFPA – 70E Basic Electrical Safety
Training -
Cummins Power Gen Fast Track Training
Certification -
WHIMIS 2015
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Valid Driver's license
- Power tools operation
- Repair and installation
- Courteous and professional
- Installation and maintenance
- Electrical troubleshooting
- Fault diagnosis
Areas Of Effectiveness
- Highly organized, dedicated - with a positive attitude
- Excellent written, and oral communication skills
- Work well as part of a team or individually
Timeline
Field Service Technician
Cummins Sales and Service North America
03.2023 - Current
Journeyman Heavy Duty Mechanic/Night Shift Lead Hand
Westcan Bulk Transport
04.2018 - 03.2023
Journeyman Automotive Service Technician
Good News Auto
06.2017 - 12.2017
Red Seal Journeyman Automotive Service Technician
Robin’s Automotive
04.2011 - 04.2017
Red Seal Journeyman Automotive Service Technician -
NAIT
Red Seal Journeyman Heavy Equipment Technician -
NAIT
Certification -
OSSA BSO
License -
CVIP
Certification -
First Aid
Certification -
H2S Alive
Certification -
Fall Protection
Certification -
Forklift Certification
Certification -
NFPA – 70E Basic Electrical Safety
High School Graduate -
Archbishop Jordan High School
Training -
Cummins Power Gen Fast Track Training
Certification -
WHIMIS 2015
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