KEVIN ANGEL RAMOS
Olds,alberta
Summary
Conscientious Hotel Cleaner with proven ability to efficiently and productively manage cleaning duties. Skilled in sanitation, waste disposal, and inventory management for cleaning supplies. Excel at time management, adaptability, and problem-solving to ensure guest satisfaction and maintain hotel standards.
Overview
8
8
years of professional experience
Work History
Hotel Cleaner
MSC Crewing Services Philippines Inc.
01.2021 - 01.2023
- Responsible for the overall cleanliness and sanitation of the resident’s rooms, bathroom and common area including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Clean and maintain housekeeping equipment
- Monitor and maintain housekeeping supplies
- Observe and report any potential safety hazards
- Accountable for all aspects of general housekeeping including deep cleaning, stocking amenities and room inspections.
Customer Service Representative
Buwelo an Exactstar BPO Company
01.2020 - 01.2021
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Hotel Assistant
Magsaysay Maritime Corporation
01.2018 - 01.2019
- Served guest efficiently, handling busy time with ease, professionalism, and smiles
- Sucess multitasking while remaining professional and courteous in fast-paced environments
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues; talent for quickly resolving issues prior to escalation
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Customer Service Representative
Smart Communications, Inc.
01.2017 - 01.2018
- Serves customers by providing product and service information and resolving product and service problems
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information.
Food and Beverage Attendant
Seorable Grand Leisure Hotel
01.2016 - 01.2017
- Take orders and serve customers using the point-of-sales system
- Accurately answer customers’ questions and provide information on food and beverage procedures, when needed
- Maintain a memorized knowledge of the menu, prices and ingredients; keep abreast of modifications as necessary
- Responsible for handling all cash and credit card transactions for all food and beverage purchases.
Painter
Emoji Corporation
01.2015 - 01.2016
- Work closely with clients to understand what they’re looking for while advising them on different colors, mediums, and other applicable options
- Survey project sites to estimate time and materials needed, discussing options with clients
- Prepare walls and other surfaces through sanding, taping off outlets, repairing cracks, etc
- Set up and take down additional equipment as needed, such as scaffolding, ladders, etc
- Perform final inspection to ensure quality and accuracy of work
- Adhere to workplace safety rules and regulations.
Education
Bachelor of Science in Information Technology -
Nueva Ecija University of Science and Technology Cabanatuan City, Nueva Ecija
03.2015
Skills
- Knowledge in IT Troubleshooting & Problem Solving
- Onsite & Remote Technical Support
- Up-to-Date Knowledge of Computer Operating Systems
- LAN & WAN Connectivity & Maintenance
- Computer Hardware Systems & Components
- Restocking supplies
- Window Washing
- Proper chemical handling
- Safety Procedures
- Guest Relations
- Chemical safety
- Customer Service
- Housekeeping
- Floor Vacuuming
Trainingscertificates
- Marlin’s English Language Test for Cruise Ship Staff
- Awareness and Safety Procedure on Piracy Acts
- Pre-Departure Orientation Seminar
- Refresher on Basic Training
- Ship Security Awareness Training and Seafarers with Designated Security Duties
- Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passenger Spaces
- Passenger Ship Crisis Management and Human Behavior Training
- Disability Awareness Training Programme
- Software Programming
Timeline
Hotel Cleaner
MSC Crewing Services Philippines Inc.
01.2021 - 01.2023
Customer Service Representative
Buwelo an Exactstar BPO Company
01.2020 - 01.2021
Hotel Assistant
Magsaysay Maritime Corporation
01.2018 - 01.2019
Customer Service Representative
Smart Communications, Inc.
01.2017 - 01.2018
Food and Beverage Attendant
Seorable Grand Leisure Hotel
01.2016 - 01.2017
Painter
Emoji Corporation
01.2015 - 01.2016
Bachelor of Science in Information Technology -
Nueva Ecija University of Science and Technology Cabanatuan City, Nueva Ecija
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