CLEMENT KARIKARI
Etobicoke,ON
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using a variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
10
10
years of professional experience
Work History
Hotel Cleaner
Royal Majesty Hotel
04.2018 - 05.2023
- Responsible for cleaning and maintaining guest accommodations, including changing bed linens, vacuuming, and sweeping, as well as assuring overall sanitation and order
- Adhere to strict standards of sanitation and hygiene to ensure the safety and comfort of visitors
- Ensure a seamless workflow by managing cleaning supplies and equipment efficiently
- Collaborate with the janitorial staff to meet strict cleaning schedules and ensure that all visitor requests are promptly met
- Maintain the utmost hygiene and presentation standards in guest cabins and public areas
- Support the training and mentoring of incoming hotel housekeepers.
Hotel Cleaner
Candy Guest House
01.2016 - 03.2018
- Performed meticulous cleansing of guest rooms, bathrooms, and common areas to preserve a spotless atmosphere
- Consistently received compliments from clients regarding the hotel's hygiene and attention to detail
- Contributed to the organization and coordination of janitorial duties to ensure efficient room turnovers
- Exhibited superior time management skills in order to meet daily cleaning quotas
- Worked with coworkers to enhance cleansing procedures and uphold high standards.
Call Center Representative
Kumasi Mall
01.2013 - 12.2015
- Outperformed customer satisfaction rating targets by 14%, answering 73% of customer inquiries within 2 minutes
- Deescalated 100s of conflicts with customers with active listening and calmly detailing reasonable solutions
- Centralized documentation and company transcripts for a cohesive and consistent experience for call reps and customers
- Prioritized urgent calls to improve case response time by 19%.
Education
Bachelor of Arts (BA) - Economics with Political Science
University of Ghana
01.2011
Skills
- Exceptional hygiene and attention to detail
- Capable of using cleansing instruments and chemicals effectively
- Ability to work effectively under pressure within strict time constraints
- Effective communication and collaboration abilities
- Exceptional problem-solving skills
- Physically healthy and able to perform physically demanding duties
- Knowledge of safety protocols and procedures
Awards
Outstanding Employee of the Year – 2021
Languages
English
Full Professional
Timeline
Hotel Cleaner
Royal Majesty Hotel
04.2018 - 05.2023
Hotel Cleaner
Candy Guest House
01.2016 - 03.2018
Call Center Representative
Kumasi Mall
01.2013 - 12.2015
Bachelor of Arts (BA) - Economics with Political Science
University of Ghana
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