Kevin Ahlin
Oakville,Canada
Summary
I'm hard-working, enthusiastic and detail-oriented professional individual with over 14 years of customer service, sales, and hospitality experience from working in a variety of job settings. During those 14 years, I dedicated over 3 of those years at various cafes, including Starbucks. As a former working barista (and current at-home barista), I care about the quality of the beverages that I make and serve, and I strive to make every drink to the best of my ability. I believe this quality, and more would make me a great addition to your team!
Overview
16
16
years of professional experience
Work History
Sales Representative/Brand Ambassador
Stonehooker Brewing Company
07.2024 - Current
- Responsible for seeking and qualifying leads, closing deals, and building/maintaining relationships with licensees, grocery stores, convenience stores, and the LCBO.
- Communicated and coordinated efforts with other team members to create effective sales strategies.
- Participated as a vendor in local farmer’s markets, where I was responsible for setting up and merchandising our "store", sold craft beer, provided samples while explaining the characteristics of each beer, and promoted our brand by encouraging visits to their website and brewery.
Brand Ambassador
Manitoulin Brewery
04.2024 - 04.2024
- Represented an Indigenous Craft Brewery at the RC Show – Canada’s largest food service and beverage industry expo.
- Increased brand awareness by samples to event attendees and described the unique flavour profiles of each beer.
- Made connections with chefs, restaurant owners and bar managers who were interested in purchasing craft beer for their businesses.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Client Advisor
RBC Royal Bank
03.2022 - 04.2024
- Accurately and efficiently completed various banking transactions for personal and business banking clients using multiple applications.
- Contributed to overall sales performance by presenting clients with relevant products and services and generating quality referrals.
- Developed and maintained strong relationships with clients to maximize satisfaction, and regularly received positive client response surveys.
Customer Service Representative
LCBO
11.2016 - 12.2021
- Assisted customers by recommending various alcoholic and non-alcoholic beverages based on their needs.
- Improved sales abilities and product knowledge on a continuous basis.
- Ensured the sales floor was fully stocked and properly merchandised.
Barista
Starbucks
05.2015 - 01.2017
- Created various high-quality beverages, with care, to customers according to their specifications.
- Trained new partners with positive reinforcement and respectful, encouraging coaching.
- Pleasantly greeted and interacted with customers.
- Helped ensure that the cafe was "ready for business" through cleaning, restocking and merchandising efforts.
Barista
The Green Bean
05.2014 - 05.2015
- Handcrafted a variety of high quality beverages and wowed customers with creative latte art.
- Took orders at the cash register, served food and drinks to tables, and maintained a clean cafe.
- Trained by a skilled barista who had competed in National Latte Art competitions.
Barista
Longo's (In-store Starbucks)
05.2013 - 05.2014
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Responsible for various opening duties such as pulling pastries, restocking, turning on equipment and ensuring fresh coffee was ready when the store opened.
- Adhered to both Starbucks and Longos policies and procedures as a representative of both companies.
Salesperson
The Running Company
01.2009 - 01.2013
- Sold technical running shoes, apparel and accessories to runners of all skill levels.
- Interacted with Sales Representatives on a regular basis and attended annual product showcases to become familiar with the latest products.
- Provided personalized shoe fitting services using a consultative sales approach.
Education
High School Diploma -
Abbey Park High School
Oakville, ON06-2011
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Customer service
- Customer engagement
- Exceptional communication
- Product and service knowledge
- Upselling and cross selling
- Sales and merchandising
Languages
English
Native or Bilingual
Timeline
Sales Representative/Brand Ambassador
Stonehooker Brewing Company
07.2024 - Current
Brand Ambassador
Manitoulin Brewery
04.2024 - 04.2024
Client Advisor
RBC Royal Bank
03.2022 - 04.2024
Customer Service Representative
LCBO
11.2016 - 12.2021
Barista
Starbucks
05.2015 - 01.2017
Barista
The Green Bean
05.2014 - 05.2015
Barista
Longo's (In-store Starbucks)
05.2013 - 05.2014
Salesperson
The Running Company
01.2009 - 01.2013
High School Diploma -
Abbey Park High School
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