Ketyna Pascale Ishimwe
Ottawa
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Bilingual LanguageLine Solutions Interpreter
Kelly Services
08.2024 - Current
- Provide on-demand interpreter services in a high-volume call center environment.
- Interpret conversations between individuals with limited English language skills and representatives from various industries such as Healthcare, Insurance, Financial, Law Enforcement and others.
- Render correct concepts and meanings according to the conventions of established interpretation protocol avoiding omissions or additions.
- Maintain a professional demeanor throughout and remain calm during the audio interpreting sessions if one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
- Utilize active listening skills and cultural sensitivity to convey accurate interpretations.
Bilingual Inbound/Outbound Sales Representative
MSi Corp
09.2023 - 05.2024
- Strived to meet and exceeded monthly sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Set up appointments with interested customers according to schedule availability.
- Participated regularly in training on products and services, customer service, general and operational policies initiatives, in order to maintain a good knowledge of all products and services.
- Assumed responsibility for customer issues and forwarded issues that required further assistance to the appropriate internal responder.
- Provided immediate support for emergencies and concisely documented all problems as well as their resolutions in the customer relationship software tool.
Production Associate
Stackpole International
04.2022 - 10.2022
- Maintained continuous operation of machines to produce quality parts. Operated machine, turned on/of, adjusted if required, validated process gauges as required.
- Loaded parts into machine/furnace ensuring proper orientation and location, unloaded machine.
- Monitored machine operation to detect issues in the event of a machine error or malfunction, effectively communicated any visual or dimensional defects.
- Visually examined parts to assess the quality of parts produced.
- Assisted in the training and development of new members on the manufacturing team, Performed routine maintenance checks on equipment.
Airbnb Resolutions Case Manager
24-7intouch
05.2019 - 08.2019
- Provided accurate/appropriate information to customer’s inquiries along with addressing their issues in a timely and effective manner.
- Mediated customer conflicts through finding resolutions and settlements that better suited each customer.
- Established a safe, friendly and empathetic environment for customers.
- Took part in deciding which investments were smart for the company.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Education
Booth University College
Winnipeg, MBSt. Cloud State University
St. Cloud, MNHigh School Diploma -
Nu-Vision High School
Kigali, Rwanda 05.2001 -
Skills
MS Outlook, MS PowerPoint
Target achievement
Outbound sales
Sales presentations
Outstanding customer service
Efficient notetaking and retention skills
Excellent organizational skills
Excellent team player
Conflict resolution
Excellent interpersonal Skills
Assembly and Production
Timeline
Bilingual LanguageLine Solutions Interpreter
Kelly Services
08.2024 - Current
Bilingual Inbound/Outbound Sales Representative
MSi Corp
09.2023 - 05.2024
Production Associate
Stackpole International
04.2022 - 10.2022
Airbnb Resolutions Case Manager
24-7intouch
05.2019 - 08.2019
High School Diploma -
Nu-Vision High School
05.2001 -
Booth University College
St. Cloud State University
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