Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ketki Deshpande

Etobicoke,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Technology Associate

Maersk
Pune, Maharashtra
12.2018 - 07.2022
  • Work with various teams to facilitate process improvement using Lean tools such as Pareto charts, and process flow charts with weekly discussions
  • Work with technical and customer service teams to bridge the knowledge gap between them, create training materials, and also provide KTs
  • Involved in Six Sigma( cost reduction) techniques in the process.

Education

PG diploma - Project Management

Conestoga College
Brantford, ON
09.2022 - Current

BE - E&TC

Modern College
2018

HSC 12th -

Dr. Shamrao Kalmadi Junior College
2013

SSC 10th -

MIT
2011

Skills

  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Answering Customer Questions
  • Continuous Development
  • Teamwork and Collaboration
  • Clear Communication
  • Following Instructions

Certification

ITIL 4 FOUNDATION CERTIFIED

Timeline

PG diploma - Project Management

Conestoga College
09.2022 - Current

Technology Associate

Maersk
12.2018 - 07.2022

BE - E&TC

Modern College

HSC 12th -

Dr. Shamrao Kalmadi Junior College

SSC 10th -

MIT

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Ketki Deshpande