Komal Kumari
Associate Technology
Windsor,ON
Summary
Energetic Technology Associate offering more than a year background resolving hardware and software faults, maintaining network systems and managing inventories. Tech-savvy and team-oriented professional well-versed in conducting computer diagnostics and installing and configuring computers and electronics components.
Overview
2
2
years of professional experience
Work History
Technology Associate
Sutherland Global Service (AT&T UFO)
01.2022 - Current
- Assisted Technicians in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and /ait ties.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided replacement files to customers missing data, media files, and software components.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Maintained familiarity with API and authentication mechanisms for supported products.
Reception Security Officer
Elite Canada Security
03.2021 - Current
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information , Update Easy lobby record and Citrix data if any employee lost or forget his /her Access Badge.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment and keep record of incidents in order to make report for Client.
Education
Bachelor of Science - Computer Science
11.2019
Database /administration
Skills
- Experienced in CRM , Easy lobby , Microsoft office and Citrix tools
- Resolve Technical Problems
- Friendly and Patient
- Provide training to Multiple Employees for software use and trained them how to provide new Access badge /Parking Badge during different situations
Writing
My leisure activity is writing and I like to spend my time near River , Bus and Train station where i get multiple ideas ,then I analyze my subjects, feelings and emotion and then turn them into impeccable poetry or stories.
Timeline
Technology Associate - Sutherland Global Service (AT&T UFO)
01.2022 - Current
Reception Security Officer - Elite Canada Security
03.2021 - Current
Canada College - Bachelor of Science, Computer Science
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