Ketan Gokhale
Mississauga,ON
Summary
Results-driven technology leader with 20+ years of experience driving digital transformation and delivering enterprise, customer-facing commerce and in-store technology platforms for Canadian retailers. Proven track record leading multi-year technology roadmaps, multi-store technology rollouts, end to end platform integrations, and cloud modernization programs (AWS, Google Cloud), DevOps/CI-CD optimization. Skilled at partnering with executive leadership, business stakeholders across Merchandising, Digital, Operations, privacy and Security to align technology strategy with enterprise priorities. Experienced in vendor and technology-partner management, budget and program governance, and building high-performing, multidisciplinary engineering organizations.
Overview
2
2
Certifications
22
22
years of professional experience
Work History
Senior Technology Leader
GALE Partners
Toronto, Ontario
12.2021 - Current
- Defined and led the strategic solution architecture for multi-million-dollar enterprise digital platforms, utilizing Salesforce Commerce Cloud (B2C, B2B, D2C), and modern Headless CMS.
- Successfully delivered scalable digital experience platforms for key enterprise clients (Enercare, BMO, CPPIB, CPI Security, Hardrock, Quest), directly enhancing platform reliability and customer engagement across high-traffic properties.
- Drove DevOps maturity by implementing advanced CI/CD pipelines and automation, resulting in a 30% reduction in deployment time, and a significant improvement in overall release reliability.
- Introduced a scalable, component-driven architecture standard across projects, cutting development effort by 20–25%, and materially improving long-term platform maintainability.
- Served as the trusted technology advisor to client executives, successfully aligning technology strategy with creative, business, and marketing goals to drive stronger client relationships, and secure repeat engagements.
- Directed and mentored a 10+ member cross-functional engineering team, establishing high standards for technical excellence, and ensuring predictable delivery maturity.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
Senior Engineering Manager
Publicis Sapient
Toronto, Ontario
09.2007 - 12.2021
- Lead Loblaws’ 8-year enterprise digital transformation program, successfully launching three major eCommerce properties (JoeFresh.com, ShoppersDrugMart.ca, Loblaw.ca) on SAP Hybris, significantly enhanced core eCommerce capabilities and customer engagement.
- Directed multi-million-dollar delivery programs, consistently achieving 95% on-time, on-budget success, while overseeing governance and providing mentorship to architects and engineers.
- Spearheaded the strategic integration of PC Optimum onto Salesforce Marketing Cloud, merging two loyalty programs to substantially improve targeting, retention, and overall Customer Lifetime Value (CLV).
- Founded and scaled the Site Reliability Engineering (SRE) team, formalizing monitoring, incident response, and performance optimization practices across critical client platforms.
- Lead the strategic migration of Loblaws' core digital platforms to Google Cloud, resulting in measurable improvements to scalability, reliability, and infrastructure efficiency/TCO.
- Defined reusable technical frameworks and standards for enterprise applications, reducing build times by 30%, and significantly enhancing long-term platform maintainability.
- Led the multi-store expansion of PC Express Click & Collect across Loblaw and associated banner stores, partnering with the store rollout team to plan and configure required technical dependencies and store-level integrations for each new location.
- Provided hands-on troubleshooting and issue resolution for the in-store order-picking application used by store associates, ensuring reliable, timely order fulfillment for customers during rollout and steady-state operations.
Software Engineer
Infosys Technologies Ltd.
01.2005 - 09.2007
- Designed, developed, and deployed enterprise web applications for global clients using Java/J2EE, Oracle, and web technologies.
- Optimized existing application modules, improving system performance by 15–20%.
Education
Bachelor of Engineering - Electronics
SRKNEC
Nagpur08-2004
Skills
- Retail & eCommerce Technology Strategy
- Multi-Year Technology Roadmap delivery
- Customer-Facing Platform Modernization
- In-Store Technology Rollout & Configuration
- Checkout & Payment Integration
- Click & Collect / Omnichannel Fulfillment
- Cloud Architecture (AWS, Google Cloud)
- Solution Architecture & Systems Integration
- DevOps & CI/CD Automation
- Site Reliability & Incident Management
- Executive Stakeholder Management
- Cross-Functional & Agile Leadership
- Team Development & Mentorship
Certification
Google Cloud Architect – 2021
Timeline
Senior Technology Leader
GALE Partners
12.2021 - Current
Senior Engineering Manager
Publicis Sapient
09.2007 - 12.2021
Software Engineer
Infosys Technologies Ltd.
01.2005 - 09.2007
Bachelor of Engineering - Electronics
SRKNEC