Strategic Leadership & Business Impact:
- Oversaw $10M+ annual budgets, maximizing ROI and operational efficiency.
- Reduced marketing spends by 10% through data-driven decision-making and advanced analytics.
- Drove significant revenue growth through strategic initiatives and effective team leadership.
- Advised C-suite executives on business and technology strategies, fostering collaboration and aligning organizational goals.
- Championed innovation, implementing emerging technologies to maintain a competitive edge.
Technology Vision & Implementation:
- Developed & executed comprehensive technology roadmaps leveraging AI and cutting-edge technologies to deliver enterprise-level, omnichannel experiences.
- Architected scalable cross-cloud solutions (Salesforce, SFMC, MuleSoft, AWS, Google Cloud) applying best practices in architecture, application lifecycle, and release management.
- Designed and implemented cross-cloud architectures using SFMC, MuleSoft, AWS,Google Cloud, Einstein, and Marketing AI.
- Led high-scale integration projects with SFMC, Service Cloud, Sales Cloud,Veeva, Sitecore, and IQVIA connectors.
- Integrated CRM, CDP, AI/ML, Data Lakes, and content management platforms, optimizing campaign performance and customer interactions.
- Strengthened data governance and compliance by implementing robust security protocols (GDPR, CCPA).
Team Leadership & Development:
- Managed and mentored a high-performing team of 70+ professionals, fostering a culture of excellence and achieving a 15% increase in team productivity.
- Developed and mentored cross-cloud architects, creating robust CTA programs and trainings.
- Provided leadership support for technical and sales teams, reviewing architectures and RFPs.
- Built strong relationships with top decision-makers to identify opportunities and grow accounts.
Customer Engagement & Results:
- Implemented real-time strategies across web, marketing, sales, and service channels, increasing customer engagement by 30% through personalized omnichannel experiences.
- Defined strategic direction and provided SME expertise for marketing technology roadmaps.
- Drove efficiency and profitability by partnering with Salesforce and other key technology vendors.