Kester Bascillo
Scarborough
Summary
Motivated and dependable Computer Programming student at Seneca College (expected graduation 2025) with knowledge of hardware, software, and networking fundamentals. Skilled in troubleshooting, customer support, and problem-solving, with hands-on experience in delivering excellent service. Seeking an entry-level IT Help Desk / Technical Support role to apply technical skills, assist users with resolving IT issues, and contribute to efficient system operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Grill Cook
Jump Restaurant
01.2019 - 01.2022
- Provided excellent service in a fast-paced environment, collaborating with team members to meet high-volume demands
- Handled inventory and ensured safe food storage
- Strong organizational skills and attention to detail
Sous Chef
Carmen’s Steakhouse
01.2015 - 01.2018
- Managed supplier relationships created and tracked purchase orders and assisted with cost control to maintain budget efficiency.
- Oversaw inventory management, ensuring accurate tracking of stock and minimizing waste.
- Coordinated kitchen operations, trained staff, and scheduled shifts, developing strong leadership and organizational skills.
- Handled high-pressure, time-sensitive tasks while maintaining quality and accuracy.
Garde Manger
Williams Landing Bar & Grill
01.2011 - 01.2012
Flat-top
Moxie’s Classic Grill
01.2009 - 01.2011
Grill
Swiss Chalet
01.2005 - 01.2009
Education
Diploma - Computer Programming
Seneca College
Toronto, ON08.2025
High School Diploma -
Sir Sandford Fleming Academy
Toronto, ON01-2010
Skills
- Operating Systems: Windows 10/11, Windows Server 2025, macOS, Linux (Ubuntu)
- Microsoft & Cloud Technologies: Microsoft 365 (Outlook, Teams, SharePoint), Azure Active Directory
- Hardware & Support: PC/laptop troubleshooting, printer setup, mobile device configuration, OS installations
- Virtualization & Cloud: VirtualBox, VMware, Azure VM management
- Networking Basics: VPN setup (IP Vanish), TCP/IP, DNS, DHCP (fundamentals)
- Ticketing Systems: Jira (task tracking, ticket resolution, documentation)
- Programming & Development Tools: JavaScript, Python, C, Git/GitHub, VS Code
- Databases & APIs: SQL, PL/SQL, Postman (API testing)
Languages
English
Full Professional
Certification
- CompTIA A+ (In Progress) – Udemy
- The Complete SQL Bootcamp – Udemy
- Complete JavaScript Course – Udemy
- Node.js RESTful API Masterclass – Udemy
- 100 Days of Code Python Bootcamp – Udemy
- Linux Administration: The Complete Linux Bootcamp 2025 – Udemy
Timeline
Grill Cook
Jump Restaurant
01.2019 - 01.2022
Sous Chef
Carmen’s Steakhouse
01.2015 - 01.2018
Garde Manger
Williams Landing Bar & Grill
01.2011 - 01.2012
Flat-top
Moxie’s Classic Grill
01.2009 - 01.2011
Grill
Swiss Chalet
01.2005 - 01.2009
Diploma - Computer Programming
Seneca College
High School Diploma -
Sir Sandford Fleming Academy
Section name
- To the Hiring Manager
- I am writing to express my interest in the IT Help Desk position at your organization. As a student at Seneca College’s Computer Programming diploma program, I bring a strong foundation in technical troubleshooting, system support, and customer service. With hands-on experience in both programming and user-facing environments, I am confident in my ability to support your team and ensure high-quality technical assistance for end users.
- Throughout my academic and professional journey, I have developed and honed the following skills:
- Proficient in diagnosing and resolving hardware, software, and network issues
- Strong familiarity with Windows, macOS, and basic command-line tools
- Effective communicator with experience working collaboratively in team environments
- Dedicated to continuous learning and quickly adapting to new technologies
- I would welcome the opportunity to further discuss how I can contribute to your support team and provide exceptional technical service. Thank you for your time and consideration.
- Sincerely
- Kester Bascillo
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