Badaruddin Wasef Mohammed
Scarborough,Canada
Summary
Proficient IT support specialist skilled in managing Windows, MacOS, and Linux environments. Experienced in virtualization using VMware and adept in network troubleshooting with a strong understanding of CompTIA Network+ concepts. Demonstrated ability to configure and manage virtual machines and provide exceptional customer service support. Proven track record in problem-solving and multitasking in fast-paced IT settings.
Overview
3
3
years of professional experience
Work History
IT HELP DESK TECHNICIAN
iMak Repairs
01.2024 - Current
- Installing and configuring new hardware, software, and peripheral devices.
- Assisting users with troubleshooting computer issues via remote desktop sessions.
- Installing, configuring, and updating desktops, laptops, printers, and mobile devices for new and existing staff and customers.
- Delivering clear, friendly customer service while educating users on best practices and basic troubleshooting.
- Performing routine maintenance, including disk cleanup, virus removal and system updates to ensure optimal device performance.
- Troubleshooting software and hardware issues on Android and Apple iOS devices, including app crashes, connectivity problems, and system performance.
IT HELP DESK CO OP STUDENT
iMak Repairs
05.2022 - 08.2022
- Monitored inventory levels to ensure stock availability while minimizing excess inventory.
- Resolved enquiries of the customers through various channels, such as chat, email, and phone calls.
- Resolved IT related issues for the store and customers. Securing, monitoring, and managing the store's website and inventory databases.
- Diagnose and troubleshoot hardware, software and network problems including issues with computers, printers and mobile devices.
Education
Post Graduate Certificate - Project Management
Fleming College Toronto
Toronto, ON08.2023
Post Graduate Certificate - Computer And Information Systems Security
Georgian College
Barrie, ON08.2022
Bachelor of Engineering - Electronics And Communications
Osmania University
09.2020
Skills
- Proficient with operating systems including Windows 10, 11, macOS, and Linux
- Strong understanding of Windows Server environments, including 2019 and 2022 versions
- Comfortable with Linux environments, with hands-on experience in CentOS, Ubuntu, and Fedora distributions
- Basic working knowledge of UNIX/Linux systems, with experience in user management and permission configuration via command line
- Skilled in the installation, configuration, and support of both Linux (Red Hat) and Windows operating systems
- Strong understanding of virtualization fundamentals, with the ability to create and manage virtual machines using VMware technologies
- Experienced in installing, configuring, and managing virtual machines for lab environments and production use
- Solid knowledge of networking concepts from CompTIA Network curriculum, including OSI model, IP addressing, subnetting, VLANs, ACLs, routing, and switching protocols
- Hands-on experience with Active Directory including user provisioning, password resets, and group policy management
- Familiar with security concepts, including access control, role assignment, and activity auditing
- Experienced in delivering high customer service and end-user support in both remote and in-person settings
- Excellent interpersonal and conflict resolution skills, with a collaborative and patient approach to learning and client communication
Languages
English: Full Professional
Community Service
2021-03, Participated in Covid-19 Vaccination drive in Community where I helped people to register for the vaccination by entering their data in the systems and helped with certificates after the Dose.
Additional Information
- Possess a valid Ontario G Driver's License.
- Own reliable personal vehicle and available for travel or fieldwork.
- Flexible to work overtime and even night shifts if required.
Timeline
IT HELP DESK TECHNICIAN
iMak Repairs
01.2024 - Current
IT HELP DESK CO OP STUDENT
iMak Repairs
05.2022 - 08.2022
Bachelor of Engineering - Electronics And Communications
Osmania University
Post Graduate Certificate - Project Management
Fleming College Toronto
Post Graduate Certificate - Computer And Information Systems Security
Georgian College
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