Keshav Gupta
North York
Summary
Experienced Financial Services Representative and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Curo Financial Technology Corp.
2022.09 - Current
- Actively promoting sales of new accounts and loan products and services.
- Performed credit check and provided line of credit.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Built and established relationships with clientele to improve future business opportunities.
- Maintained up-to-date knowledge of product and service changes.
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating.
- Handled over 20 calls per shift signing up new customers, retrieving customer data and presenting relevant product information.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Courier Contractor
Lifelabs
2021.07 - 2022.09
- Ensure customer satisfaction by handling all situations with professionalism.
- Providing courier service to Lifelabs by maintaining confidential patient reports, documenting and delivering specimens and supplies to leading health care providers.
- Built and maintained professional relationships with physicians and healthcare providers by interacting professionally and responding promptly to questions.
- Safely transport specimens in timely manner to preserve specimen integrity, while ensuring high level of maturity, customer service and accountability.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Front Desk Concierge
Paragon Security
2020.08 - 2021.06
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Effective liaison between customers and internal departments.
Customer Service Associate
Tim Hortons
2018.09 - 2020.01
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Endorsed products by making recommendations and promoting specials which results in increasing daily sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Operated as full-service food provider by taking orders, preparing meals and collecting payments.
- Ordering Inventory and Recording Cash Transactions in the Computer System.
- Prepared products following restaurant, health, and safety standards and procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Trained new hires in customer service, food preparation and restaurant procedures.
Education
High School Diploma -
S.D Model SR SEC School
06.2017
Skills
- Multitasking and Organization
- Documentation and Recordkeeping
- Proficient in Microsoft excel , word, Powerpoint.
- Customer Relations
- Verbal and Written Communication
- Time Management and Prioritization
- Conflict Resolution
Certification
Bookkeeping software(Tally ACE)- 2017
Timeline
Financial Services Representative
Curo Financial Technology Corp.
2022.09 - Current
Courier Contractor
Lifelabs
2021.07 - 2022.09
Front Desk Concierge
Paragon Security
2020.08 - 2021.06
Customer Service Associate
Tim Hortons
2018.09 - 2020.01
High School Diploma -
S.D Model SR SEC School
Bookkeeping software(Tally ACE)- 2017
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