Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keshav Garg

Vancouver,Canada

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professionals provide well-rounded customer service with strong communication skills, sales experience, and deep knowledge of the banking industry. Professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Key Holder

Banana republic
Vancouver, BC
04.2023 - Current
  • Actively contributed to sales targets through direct customer engagement, understanding customer needs, and suggesting appropriate products, leading to an increase in sales performance.
  • Managed and enhanced customer interactions, ensuring high satisfaction and loyalty, by providing personalized service and handling inquiries and complaints efficiently.
  • Participated in product and service training sessions to improve product knowledge and enhance service delivery, contributing to a better customer experience.
  • Developed long-term relationships with customers by consistently following up on purchases, providing personalized recommendations, and ensuring satisfaction with services.
  • Achieved and exceeded monthly sales goals through effective customer engagement and by leveraging promotions and store events.
  • Utilized the company’s CRM and point-of-sale system to manage customer interactions, track sales, and analyze customer preferences for targeted engagements.
  • Collaborated with team members to share best practices and strategies for sales improvement, contributing to a cohesive store environment.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Mortgage Underwriter

WNS global ltd
Gurgaon, Haryana
06.2021 - 03.2023
  • Assessed monthly reports to review client activity and identify opportunities.
  • Conducted research to determine top prospective clients and continually cultivated sales pipeline.
  • Recruited and trained associate employees and provided evaluations with feedback to cultivate highly talented team.
  • Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Managed schedules, customer service and project planning.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Mentored junior personnel to influence strategy and research objectives.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.

Education

MBA - Banking And Finance

Chitkara University
Punjab
05.2021

BBA - Accounting And Business Management

Dav College Sector 10
Chandigarh
05.2018

M.D. - Financial Planning

Douglas College
New Westminster

Skills

  • MS office advanced
  • Verbal and Written Communication
  • Sales and business development
  • Data Entry and Maintenance
  • Goal oriented
  • Continuous learning
  • Communication skills
  • Understanding Customer Needs
  • Persuasive skills
  • Calm and Professional Under Pressure
  • Report Analysis
  • Adaptive Team Player
  • time management
  • Customer Relationship Management (CRM)
  • Transaction Processing
  • Financial Transactions
  • Stock market expertise
  • Developing financial plans
  • Sales and Marketing
  • Relationship building and management

Certification

  • life license qualification program from IFSE
  • Effective Business communication from IIM bangalore
  • Equity and derivatives Certification examination from NISM
  • Advanced Technical analysis in stock market
  • Class 5 Driving license

Languages

English
Advanced
C1
Punj
Proficient
C2
Hindi
Proficient
C2

Timeline

Retail Sales Key Holder

Banana republic
04.2023 - Current

Mortgage Underwriter

WNS global ltd
06.2021 - 03.2023

MBA - Banking And Finance

Chitkara University

BBA - Accounting And Business Management

Dav College Sector 10

M.D. - Financial Planning

Douglas College

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Keshav Garg