Dilara Altay

- Successfully executed store operations during scheduled shifts as directed by the Store Manager, including inventory management (RMAs, shipping, receiving), banking (cash management, daily deposits), and merchandising.

- Consistently met and exceeded personal sales targets while providing guidance and support to retail specialists to achieve store goals.
- Participated in ongoing training and professional development programs to stay updated on industry trends and enhance leadership skills.

- Demonstrated leadership and decision-making skills in the absence of the Store Manager, ensuring smooth store operations.

-Top performer in our branch.

- Daily outbound calls to 70-100 members seeking to complete their applications online or getting information on how they can improve their credit history/score.
- Explained company mission, services and presented the best solution to grow their credit score and reach their goals.
- Exceeded target goals, closed 20-25 sales a week within a month of probation period using Salesforce.
- Awarded as Team MVP, first to get a sale among my training group, I was acknowledged for my adaptability and perseverance.

-Welcomed customers and provided assistance in locating and purchasing products.

-Recommended merchandise to customers based on needs and preferences.

-Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

-Promoted to Assistant Store Manager within 6 months as a sales representative due to excellent customer retention and rapport and assisting Manager with daily managerial tasks.

-Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

-Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

-Remained a top performer in sales.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash drawers in 5 checkout stations to verify adequate cash supply.