Jeremy Sowers
Redwood City
Summary
Versatile and dynamic professional with a proven track record in ramp service and customer satisfaction, notably with Delta Airlines. Expert in loading and unloading, aircraft marshalling, and problem-solving. Successfully managed a catering business, enhancing operational efficiency and client retention. Skilled in fostering team collaboration and achieving significant service excellence.
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
23
23
years of professional experience
Work History
Ramp Agent
Delta Airlines
12.2022 - 01.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
Meat Clerk
Key Market
03.2020 - 03.2022
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
Owner of Catering Service
Self
05.2002 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
GED -
Sequoia HIGH SCHOOL
Redwood City, CA06-1989
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Timeline
Ramp Agent
Delta Airlines
12.2022 - 01.2025
Meat Clerk
Key Market
03.2020 - 03.2022
Owner of Catering Service
Self
05.2002 - 03.2020
GED -
Sequoia HIGH SCHOOL
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