Peter Osagiede
Cambridge,ON
Summary
Proven expertise in ramp service and exceptional customer service, demonstrated through impactful roles at Menzies Aviation and Alight Solutions. Excelled in problem-solving and teamwork, ensuring operational excellence and enhanced customer satisfaction. Skilled in aircraft marshalling and active listening, consistently achieving quality standards and resolving logistical challenges.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Menzies Aviation
01.2022 - 01.2024
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Customer Service Representative
Alight Solutions
02.2021 - 01.2022
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Electromechanical Engineering Technology
George Brown College
Toronto, ON08-2026
Science
Father Michael Goetz Secondary School
Mississauga, ON09-2021
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Friendly, Positive Attitude
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Ramp Agent
Menzies Aviation
01.2022 - 01.2024
Customer Service Representative
Alight Solutions
02.2021 - 01.2022
Electromechanical Engineering Technology
George Brown College
Science
Father Michael Goetz Secondary School
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