Kerrie Harmoch
Stoney Creek,Canada
Summary
Dynamic professional with a strong background in the food and retail sectors, specifically at Fortinos. Accomplished in cash management and customer support, optimizing transaction efficiency and client satisfaction. Demonstrated success in meal preparation, ensuring quality and consistency. Experienced in team leadership and operational enhancements, driving performance and fostering customer loyalty at Shawarma Royale.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pizza Maker
Fortinos
05.2024 - Current
- Maintained strict kitchen hygiene standards to ensure a safe and clean food preparation environment
- Executed precise topping assembly to create visually appealing and quality-driven food presentations
- Delivered exceptional customer service by effectively addressing client inquiries and enhancing their dining experience
- Prepared dough using established recipes and techniques to ensure consistency and quality in all baked goods
- Applied advanced baking techniques to produce a variety of high-quality products while minimizing waste
Cash office
Fortinos
09.2023 - 05.2024
- Managed cash handling operations with a focus on accuracy and compliance with company policies
- Streamlined payment processing systems to enhance transaction efficiency and customer satisfaction
- Compiled detailed financial reports to support informed decision-making and strategic planning
Cashier
Fortinos
09.2023 - 05.2024
- Managed product returns efficiently to ensure customer satisfaction and uphold store policies
- Performed accurate price scanning to support seamless transaction processing and enhance customer experience
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Processed transactions accurately, ensuring timely service and maintaining customer trust
- Maintained the cash register by ensuring accurate cash handling and adherence to financial protocols
Store Manager
Shawarma Royale
01.2020 - 08.2022
- Facilitated staff training sessions to enhance team skills and improve overall performance
- Managed budget control processes to optimize resource allocation and reduce operational costs
- Delivered exceptional customer service to ensure client satisfaction and loyalty
- Forecasted sales trends to inform inventory purchasing and maximize revenue opportunities
- Oversaw inventory management practices to ensure optimal stock levels and minimize waste
- Executed visual merchandising strategies to create appealing displays and drive customer engagement
Education
High School Diploma -
E.C Drury High
Milton, ON06-1999
Skills
- Cash Management
- Customer Support Expertise
- Meal Preparation Expertise
Certification
Smart Serve, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Promoted to Cash Office after only 1 month for exceptional performance.
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementTimeline
Pizza Maker
Fortinos
05.2024 - Current
Cash office
Fortinos
09.2023 - 05.2024
Cashier
Fortinos
09.2023 - 05.2024
Store Manager
Shawarma Royale
01.2020 - 08.2022
High School Diploma -
E.C Drury High
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