Kero Nguyen
North York,ON
Summary
Dedicated server with 4 years of experience in fast-paced, high-volume environments. Managed up to 150 orders per shift while maintaining exceptional customer satisfaction and optimizing operational efficiency. Proven ability to thrive under pressure and exceed performance expectations. Strong interpersonal skills foster seamless dining experiences and effective team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
BeLeaf Vietnamese Cuisine
Toronto, Ontario
10.2023 - Current
- Managed 80 to 150 orders per shift, ensuring accuracy and timeliness for dine-in and takeout.
- Optimized table turnover and waitlists, significantly reducing guest wait times.
- Assisted with food delivery and drink refills while maintaining a clean and organized dining area.
- Coordinated with staff to provide seamless service for large parties and special events of up to 50 guests.
Server
Sushi Rock - Sushi Zone
Toronto, Ontario
09.2022 - 07.2023
- Provided outstanding service in a high-pressure environment, focusing on guest satisfaction and detail orientation.
- Worked closely with kitchen personnel to ensure accurate and timely food deliveries.
- Executed transactions with precision using the POS system, including cash and credit management.
- Proactively addressed guest issues, reflecting dedication to fostering enjoyable dining experiences.
Education
Diploma - Event Planning
George Brown College
Toronto, ON04-2025
High School Diploma -
Kingsway Academy
London, ON04-2022
Honours Bachelor Degree - Data Science And Analytics
Seneca Polytechnic
North York, ONSkills
Customer service excellence
Multi-tasking abilities
Menu expertise
POS system proficiency
Team collaboration
Conflict resolution skills
Flexibility
Independent work
Languages
Vietnamese
Native/ Bilingual
English
Professional
Certification
- Smart Serve Certification
- Food Handler Certification
Timeline
Server
BeLeaf Vietnamese Cuisine
10.2023 - Current
Server
Sushi Rock - Sushi Zone
09.2022 - 07.2023
Diploma - Event Planning
George Brown College
High School Diploma -
Kingsway Academy
Honours Bachelor Degree - Data Science And Analytics
Seneca Polytechnic
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