Kenzington Martin
Fountain Valley
Summary
Availability: Currently employed. Please feel free to call or text at (949) 728-8013
Computer & Office Skills: Advanced proficiency
- Microsoft Office 365: Word, Excel, PowerPoint
- SEO, Marketing, & Impressions
- VOIP communication software systems
- Graphic Design
CRM Knowledge: Advanced proficiency
- Leadtrac, DebtPayPro/Forth, Salesforce
- Ytel Communications, Insellerate, Ring Central
- ACH and Card Payments processing
Over 2 years of Sales Experience
IAPDA Certified Debt Specialist
Overview
5
5
years of professional experience
Work History
Certified Debt Specialist/Senior Credit Manager
Secure One Capital
04.2023 - Current
- Performance and Reliability: Consistently achieved performance targets, demonstrating reliability and dedication in a fast-paced environment.
- High Volume Call Management: Efficiently managed a high volume of calls, effectively meeting the demands of a busy, productive team.
- Customer Dispute Resolution: Expertly resolved customer disputes through calm and professional communication, ensuring mutually beneficial solutions.
- High Enrollment Rates: Successfully enrolled $1.1 to $1.8 million in debt per month, showcasing strong sales capabilities.
- Consumer Behavior Insight: Possessed a deep understanding of consumer spending behavior year-round, with the ability to adapt strategies accordingly.
- Customer Service Excellence: Achieved "Top Tier" customer service and retention with a cancellation ratio consistently between 4-7% over a four-month period (4-Month Claw-Back), significantly below the industry average.
- Training and Mastery: Required no additional training, having mastered backend protocols and underwriting guidelines for all major companies.
- Technical Adaptability: Quickly adapted to changes due to strong technical skills and the ability to transition clients between programs seamlessly.
- Marketing Proficiency: Proficient in marketing strategies, including mailers, live transfers, and website lead generation ("Purls").
- Backend: Alleviate Financial Solutions
Sr. Debt Specialist
Ladder Loans
11.2022 - 03.2023
- Exceptional Customer Service: Delivered outstanding customer service on collection calls, maintaining a calm and professional demeanor at all times.
- Consistent Performance: Consistently achieved performance goals, demonstrating reliability and dedication in a high-pressure environment.
- High Call Volume Management: Efficiently handled a high volume of calls, meeting the demands of a busy and productive team.
- Debt Resolution Mastery: Mastered the Debt Resolution/Debt Validation process within a year, evidenced by successful enrollments and paychecks.
- Low Cancellation Ratio: Maintained an extremely low cancellation ratio, ensuring high client satisfaction and retention.
- Consumer Protection Expertise: Developed extensive knowledge of consumer protection laws, including FDCPA and TCPA, through thorough research and continuous learning.
- High Enrollment Rates: Successfully enrolled $1-1.5 million in debt each month, with average debt sizes ranging from $30K to $85K+.
- Compliance and Education: Followed strict compliance protocols by properly educating clients, always prioritizing their best interests and financial situations.
- CRM Proficiency: Utilized CRM systems to input invite codes, initiate applications, and proceed to successful enrollments.
- Backend: Beyond Finance
Sr. Debt Specialist
Debt Resolution Centers
01.2022 - 11.2022
- High Enrollment Rates: Successfully enrolled clients with $10K-$200K+ of unsecured debt, consistently clearing over $1 million in debt every month.
- Mediation Techniques: Utilized mediation techniques to facilitate effective communication between disputants, fostering mutual understanding and guiding parties toward mutual agreement.
- Individualized Resolutions: Developed focused and individualized resolutions aimed at peacefully settling disputes, ensuring tailored approaches to each client’s unique situation.
- Affordability Strategies: Specialized in assisting clients in collections by devising affordable repayment plans to avoid garnishments and achieve debt freedom.
- Client Education: Provided clients with comprehensive education based on extensive research and industry knowledge, offering valuable help, guidance, and perspective on their financial situations.
- Performance Under Pressure: Demonstrated success in working within tight deadlines and fast-paced environments, efficiently handling outbound and inbound calls, emails, texts, and appointments.
- Backend: Alleviate Financial Solutions
Athlete Manager
The George Washington University
08.2019 - 03.2020
- Organizational Skills and Dedication: Demonstrated exceptional organizational skills, dedication, and diligence by managing a full academic schedule while training for gymnastics 25+ hours a week.
- Leadership and Team Management: Served as team manager during recovery from surgery, effectively coordinating team activities and providing leadership.
- Event Coordination: Successfully set up home competitions, handled filming, and marketed the team to secure program funding.
- Positive Energy and Enthusiasm: Maintained a positive attitude and high energy in a fast-paced environment, contributing to a motivating team atmosphere.
- Team Collaboration: Showed respect, friendliness, and a willingness to assist wherever needed, fostering a collaborative and supportive team environment.
- Event Planning and Execution: Conducted site visits, walkthroughs, and pre-event meetings with third parties to clearly communicate event objectives, site restrictions, and performance expectations.
Education
Bachelor of Arts - History
Chapman University
Orange, CA05.2022
Bachelor of Arts - Sociology
Chapman University
Orange, CA05.2022
Skills
Excellent Communication: Skilled in clear and effective communication with clients and colleagues
Customer Needs Assessments: Expertise in identifying and addressing customer needs
Service Quality Standards: Maintained high standards of service quality, ensuring exceptional client experiences
Client Satisfaction: Consistently achieved high levels of client satisfaction through dedicated support and effective communication
Financial Advisement: Provided expert financial advisement, helping clients make informed decisions regarding debt resolution
Sales-Driven: Highly motivated and consistently eager to achieve sales targets
Efficient Sales Transactions: Executed sales transactions efficiently, meeting and exceeding performance targets
Fast-Learner & Driven Attitude: Demonstrated a fast-learning ability and a driven attitude, quickly mastering new processes and technologies
Client Support: Delivered comprehensive client support, addressing inquiries and resolving issues promptly
Timeline
Certified Debt Specialist/Senior Credit Manager
Secure One Capital
04.2023 - Current
Sr. Debt Specialist
Ladder Loans
11.2022 - 03.2023
Sr. Debt Specialist
Debt Resolution Centers
01.2022 - 11.2022
Athlete Manager
The George Washington University
08.2019 - 03.2020
Bachelor of Arts - History
Chapman University
Bachelor of Arts - Sociology
Chapman University
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