Kent Ducharme
Calgary,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Skymount Drones
10.2018 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
CNC Machinist
Luff Industries
01.2016 - 09.2018
- Maintained shop equipment by checking fluid levels and sanding and cleaning parts.
- Inspected parts using calipers, micrometers and depth gauges.
- Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
- Tested tolerances to achieve high-quality output of machined tools and parts.
- Deburred, polished and ground machine parts to preserve functionality.
- Adjusted machines to increase productivity for runs.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Calibrated and aligned machine components for proper functioning.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Inspected and measured machined parts for conformance to specified tolerances.
- Used various precision measuring instruments to check workpiece accuracy.
- Properly loaded and unloaded materials in and out of machines.
- Maintained tight tolerances with design specifications.
- Manually set up machinery, lathes, and grinders.
CNC Machinist
Nucleus Energy Services Inc.
03.2014 - 01.2016
- Maintained shop equipment by checking fluid levels and sanding and cleaning parts.
- Operated band saws, CNC mills, and lathes in machine shop.
- Inspected parts using calipers, micrometers and depth gauges.
- Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
- Performed quality assessments, measurements and final inspections as assigned by supervisor.
- Tested tolerances to achieve high-quality output of machined tools and parts.
- Measured to nearest micron and cut pieces to specification.
- Deburred, polished and ground machine parts to preserve functionality.
- Adjusted machines to increase productivity for runs.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Repaired and maintained machine tools, fixtures and other production equipment.
- Developed jigs, fixtures and tooling to meet production requirements.
- Calibrated and aligned machine components for proper functioning.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Inspected and measured machined parts for conformance to specified tolerances.
- Used various precision measuring instruments to check workpiece accuracy.
- Properly loaded and unloaded materials in and out of machines.
- Maintained tight tolerances with design specifications.
CNC Machinist
Maison Mazel Machine Shop Ltd.
08.2011 - 02.2014
- Maintained shop equipment by checking fluid levels and sanding and cleaning parts.
- Operated band saws, CNC mills, and lathes in machine shop.
- Inspected parts using calipers, micrometers and depth gauges.
- Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
- Performed quality assessments, measurements and final inspections as assigned by supervisor.
- Tested tolerances to achieve high-quality output of machined tools and parts.
- Measured to nearest micron and cut pieces to specification.
- Deburred, polished and ground machine parts to preserve functionality.
- Adjusted machines to increase productivity for runs.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Established machining parameters and test runs for new parts and components.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Repaired and maintained machine tools, fixtures and other production equipment.
- Developed jigs, fixtures and tooling to meet production requirements.
- Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
- Calibrated and aligned machine components for proper functioning.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Inspected and measured machined parts for conformance to specified tolerances.
- Used various precision measuring instruments to check workpiece accuracy.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
CNC Machinist
GKD Industries Ltd.
04.2010 - 06.2011
- Studied changing production and daily work orders to adjust offsets correctly.
- Properly loaded and unloaded materials in and out of machines.
- Maintained tight tolerances with design specifications.
- Manually set up machinery, lathes, and grinders.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Used CNC and manual equipment to perform both initial and final machining.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Adjusted machine settings to reduce waste and improve efficiency.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Worked with team members to improve production processes and procedures.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Adjusted machines to increase productivity for runs.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Inspected completed parts to verify compliance with specifications and quality standards.
Carpenter's Assistant
The Deck Company Ltd.
03.2007 - 02.2009
- Cut materials according to specifications in preparation for installation.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted with movement of materials and equipment to job sites.
- Worked with master carpenters to install decks for both residential and commercial customers.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Interpreted blueprints and instructions to meet exact construction specifications.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Covered surfaces with laminated plastic covering material.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
- Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
- Measured and cut wood pieces using hand saws and powered saws.
Kitchen Supervisor
East Side Mario's Restaurant
09.2004 - 01.2007
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Education
Digital Sound And Music Certificate - Music
Southern Alberta Institute of Technology
Calgary, Canada09.2008
Skills
- Customer Service
- Point of Sale Operation
- Interpersonal and Written Communication
- Customer Engagement
- Store Maintenance
- Retail Sales
- Customer Assistance
- POS System Operations
- Teamwork and Collaboration
- Stocking and Receiving
- Store Opening and Closing
- Retail Store Operations
- Product Recommendations
- Teamwork
Languages
English
Limited Working
Fire and LED Prop Performer
Enjoy spinning fire/LED poi and staffs at music festivals and events.
Timeline
Retail Sales Associate
Skymount Drones
10.2018 - Current
CNC Machinist
Luff Industries
01.2016 - 09.2018
CNC Machinist
Nucleus Energy Services Inc.
03.2014 - 01.2016
CNC Machinist
Maison Mazel Machine Shop Ltd.
08.2011 - 02.2014
CNC Machinist
GKD Industries Ltd.
04.2010 - 06.2011
Carpenter's Assistant
The Deck Company Ltd.
03.2007 - 02.2009
Kitchen Supervisor
East Side Mario's Restaurant
09.2004 - 01.2007
Digital Sound And Music Certificate - Music
Southern Alberta Institute of Technology
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