Kenneth James Ponce
Scarborough,ON
Summary
Results-driven account manager and supervisor with a proven track record of streamlining operations and maximizing team performance. Deeply knowledgeable in sales strategies and customer relationship management, possesses the ability to analyze market trends, identify growth opportunities, and deliver tailored solutions. Demonstrates strong communication, planning, and problem-solving abilities over 5 years in the field. Eager to leverage expertise in nurturing client relationships to contribute to the success of a forward-thinking organization.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Sales Staff/Retail Cashier
Home Essentials
05.2024 - Current
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Enhanced the store layout to create a more visually appealing customer shopping experience.
- Selected correct products based on customer needs, specifications, and applicable regulations.
Account Manager
Advancetech Electronic Gadget Trading
10.2022 - 03.2023
- Build and nurture strong relationships with clients, especially in telecommunications, acting as their primary point of contact.
- Provide updates on product offerings and company news relevant to client's business
- Negotiate terms, pricing and contracts with clients to ensure mutual beneficial agreement
- Analyze sales data and key performance metrics to make data-driven recommendations.
Distribution Center Supervisor
Flash Express (PH) Co., Ltd. Inc.
07.2021 - 09.2022
- Manage the parcel and cash processing, disbursement, and day-to-day routine.
- Manage communication with customers and related people in all communication channels
- Supervise employee management in terms of scheduling, provide adequate support for the resources used in the work.
- Directing, giving advice, training, working standards for subordinates to ensure efficient operation for migration or appoint in the future
Area Supervisor
Philippine OPPO Mobile Technology, Inc.
08.2018 - 09.2020
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lacking skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Tracked hours and inventory usage, and prepared associate reports.
- Mentored 50-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Liaised with marketing, and management teams to develop solutions and accomplish shared objectives.
Account Executive
Philippine OPPO Mobile Technology, Inc.
01.2017 - 08.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Negotiated sales deals between clients and company, resulting in mutually beneficial agreements.
- Monitored service after sale and implemented quick and effective problem resolutions
- Presented product concepts and offerings to clients based on established specifications.
Education
Associate of Science - Marketing Management Major in Professional Sales
Lambton College
Toronto, ON01-2026
Bachelor of Science - Business Administration - Marketing Management
Polytechnic University of the Philippines
12.2016
Skills
- Custom Relationship Management (CRM) Software
- Account Management
- Market Research
- Sales Forecasting
- Client relations
- Product/Service Expertise
- Merchandising operations
- Training & Development
References
- Dy, Kim Richard, District Manager, 09064242887, Flash Express (PH) Co., Ltd. Inc.
- Hung, Garrick, General Manager, 09175814067, Advancetech Electronic Gadget Trading
Languages
English
Professional Working
Certification
- Inbound Sales - HubSpot Academy
- HubSpot Sales Hub Software - HubSpot Academy
- Digital Marketing Simternship - Stukent
- Consumer Behavior Simternship - Stukent
- Professional Selling Simternship - Stukent
Timeline
Sales Staff/Retail Cashier
Home Essentials
05.2024 - Current
Account Manager
Advancetech Electronic Gadget Trading
10.2022 - 03.2023
Distribution Center Supervisor
Flash Express (PH) Co., Ltd. Inc.
07.2021 - 09.2022
Area Supervisor
Philippine OPPO Mobile Technology, Inc.
08.2018 - 09.2020
Account Executive
Philippine OPPO Mobile Technology, Inc.
01.2017 - 08.2018
Bachelor of Science - Business Administration - Marketing Management
Polytechnic University of the Philippines
- Inbound Sales - HubSpot Academy
- HubSpot Sales Hub Software - HubSpot Academy
- Digital Marketing Simternship - Stukent
- Consumer Behavior Simternship - Stukent
- Professional Selling Simternship - Stukent
Associate of Science - Marketing Management Major in Professional Sales
Lambton College
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