Kenneth Tew Jr.
Upland
Summary
Dynamic leader with a proven track record at AMC Theatres, excelling in customer service and team leadership. Expert in enhancing customer satisfaction, resolving conflicts, and mentoring staff for leadership roles. Demonstrated ability to control costs and improve team performance through effective decision-making and staff training.
Overview
4
4
years of professional experience
Work History
Manager
AMC Theatres
06.2022 - Current
- Managed and motivated large group of employees to be productive and engaged in work activities. Kept team motivated, engaged and on task throughout daily duties.
- Accomplished multiple tasks and juggled responsibilities of day to day business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Solved guest concerns by listening, and providing kinda and quality service.
- Mentored employees for progression into leadership roles such as supervisor and manager.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Crew Leader
AMC Theatres
03.2021 - 06.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Associate In Arts - Business Economics
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Upland High
Upland2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Task delegation
- Conflict resolution
Timeline
Manager
AMC Theatres
06.2022 - Current
Crew Leader
AMC Theatres
03.2021 - 06.2022
Associate In Arts - Business Economics
Chaffey College
High School Diploma -
Upland High
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