Kenneth Macaspac
Red Deer,AB
Summary
Demonstrated strong work ethic and honesty in all tasks. Maintained punctuality and eagerness to acquire new skills. Provided friendly and polite assistance to colleagues and customers. Collaborated effectively in team settings while also thriving in independent roles. Listened attentively to address and resolve issues.
Overview
8
8
years of professional experience
Work History
Bilingual Dealer relations specialist
IA Financial group
Canada
12.2021 - Current
- Troubleshooting: Diagnosing and resolving problems with computer systems, networks, and applications.
- Installation and configuration: Setting up and configuring new hardware, software, and systems, including user accounts.
- Maintenance: Performing regular updates, monitoring system performance, and maintaining the security and reliability of IT assets.
- User support: Assisting users in person, over the phone, or via email/chat with their
- Documentation: Recording service requests, solutions, and changes for future reference and to identify trends.
- technical questions and issues.
- Handling queries whether received by telephone or mail
- . Information on a certificate
- . Cancellation request
- . Contract transfer
- . Contract modification
- . Update on a request
- . Assess customer/dealer needs and channel customer/dealer request to appropriate teams
Bilingual Receptionist
Hôtel Louis II Paris France
Paris, France
12.2018 - 08.2021
- . Greeting and welcoming guests and providing them with a positive first impression of the organization
- . Directing guests and answering their questions
- . Notifying other workers of visitor arrival
- . Maintaining security and telecommunications systems
- . Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- . Contributing to the team by accomplishing tasks as needed
- . Answering the telephones; taking and relaying messages; providing information to callers
Bilingual Receptionist seasonal
Holliday Inn, Hyatt Regency
01.2018 - 03.2020
Housekeeping seasonal
Hôtel Prince de Galles luxury collection Paris France
Paris, France
01.2018 - 09.2019
- . Clean and arrange guest rooms to hotel standards for guest arrival
- . Clean and maintain common areas of the hotel
- . Perform laundry duties as necessary
- . Stock and maintain housekeeping supply rooms
- . Ensure a high level of customer service is performed at all times
- . Assist guests with request and questions as necessary
- . Report any damages or repairs needed to management report all lost and found items to the housekeeping manager
Crew
McDonald's
France
01.2016
- Centre commercial Gallieni
Education
Economic and social administration
Université Paris 1 Panthéon-Sorbonne
Paris, France01.2019
Baccalaureate social and economics
Lycée Paul Valéry Paris 12ème
Paris, France01.2015
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Collège Paul Valéry Paris 12ème
Paris, France01.2013
Skills
- Utilized Microsoft Office applications, including Word, Excel, and PowerPoint, to support daily tasks
Languages
French: Full professional
English: Full professional
Tagalog: Native
Native or Bilingual
Timeline
Bilingual Dealer relations specialist
IA Financial group
12.2021 - Current
Bilingual Receptionist
Hôtel Louis II Paris France
12.2018 - 08.2021
Bilingual Receptionist seasonal
Holliday Inn, Hyatt Regency
01.2018 - 03.2020
Housekeeping seasonal
Hôtel Prince de Galles luxury collection Paris France
01.2018 - 09.2019
Crew
McDonald's
01.2016
Economic and social administration
Université Paris 1 Panthéon-Sorbonne
Baccalaureate social and economics
Lycée Paul Valéry Paris 12ème
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Collège Paul Valéry Paris 12ème