Kenneth Macaspac
36 Erickson Dr. Red Deer,AB
Summary
Skilled Food Counter Attendant with background in fast-paced food service environments. Strong skills in food preparation, cash handling, and customer service. Known for maintaining clean workstations, following health and safety guidelines diligently. Demonstrated ability to make positive impact on customer satisfaction through friendly service and quick response times.
Overview
10
10
years of professional experience
Work History
Bilingual Dealer relations specialist
IA Financial group
Calgary, AB
12.2021 - Current
- Troubleshooting: Diagnosing and resolving problems with computer systems, networks, and applications.
- Installation and configuration: Setting up and configuring new hardware, software, and systems, including user accounts.
- Maintenance: Performing regular updates, monitoring system performance, and maintaining the security and reliability of IT assets.
- User support: Assisting users over the phone, or via email/chat with them
- Documentation: Recording service requests, solutions, and changes for future reference and to identify trends.
- Technical questions and issues.
- Handling queries whether received by telephone or mail
- . Information on a certificate
- . Cancellation request
- . Contract transfer
- . Contract modification
- . Update on a request
- . Assess customer/dealer needs and channel customer/dealer request to appropriate teams
French Bilingual Receptionist
Hôtel Louis II Paris France
Paris
12.2018 - 08.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Contributing to the team by accomplishing tasks as needed
- Answering the telephones; taking and relaying messages; providing information to callers
- Coordinated check-in and check-out processes while ensuring a smooth guest experience.
Food Counter Attendant
McDonald’s
Bagnolet
01.2016 - 12.2016
- Customer Service: Strong ability to interact with customers in a friendly and professional manner, addressing inquiries and resolving issues promptly.
- Food Safety Knowledge: Familiarity with food safety regulations and practices, ensuring adherence to hygiene standards.
- Cash Handling: Experienced in operating cash registers, handling transactions accurately, and processing payments efficiently.
- Time Management: Capable of managing multiple tasks in a high-pressure environment while maintaining attention to detail.
- Team Collaboration: Works effectively as part of a team, contributing to a harmonious workplace and enhancing customer satisfaction.
Education
Economic And Social Administration
Université Paris 1 Panthéon-Sorbonne
Paris, France06-2018
Diploma Senior High School - Social Economics
Lycée Paul Valéry
Paris, France09-2016
Diploma Pre-high School Brevet -
Collège Paul Valéry
Paris, France06.2013
Skills
- Computer skills
- Customer relationship management
- Languages
- Utilized Microsoft Office applications, including Word, Excel, and PowerPoint, to support daily tasks
- Food safety
- Effective communication
- Bilingual customer interaction
- Efficient multitasking
- Cleaning and organization
LANGUAGES
French: Full professional
English: Full professional
Tagalog(Filipino) : Native
Location
Willing to relocate within Canada
Timeline
Bilingual Dealer relations specialist
IA Financial group
12.2021 - Current
French Bilingual Receptionist
Hôtel Louis II Paris France
12.2018 - 08.2021
Food Counter Attendant
McDonald’s
01.2016 - 12.2016
Economic And Social Administration
Université Paris 1 Panthéon-Sorbonne
Diploma Senior High School - Social Economics
Lycée Paul Valéry
Diploma Pre-high School Brevet -
Collège Paul Valéry