Summary
Overview
Work History
Education
Skills
Certificates And Awards
Timeline
Generic

Rashard L. Cooper

HAMILTON,Canada

Summary

Dedicated to continuous improvement and exceeding goals, I demonstrate a strong work ethic and excel both autonomously and within a team. Skilled in clear and impartial communication, I bring a positive and flexible attitude to all projects. Committed to delivering exceptional client satisfaction, I am recognized for my outgoing demeanor, efficient multitasking skills, and consistent reliability. Enthusiastic about learning and growing professionally, my passion lies in helping others and promoting kindness in all interactions.

Overview

18
18
years of professional experience

Work History

Personal Support Worker (Student Placement)

Sunrise of Burlington Senior Living
03.2025 - 04.2025
  • Provided direct care to residents.
  • Assisting with mobility and transfers.
  • Activities of daily living.
  • Feeding and nutrition.
  • Catheter care.
  • Aided in fall prevention.
  • Assisted with light housekeeping.
  • Provided companionship and emotional support.
  • Monitored clients and assisted with electronic documentation.

Personal Support Worker (Student Placement)

Schlegel Villages at Wentworth Heights
12.2024 - 01.2025
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patients' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Billing & Sales Agent

DependableIT Group INC
08.2021 - 10.2021
  • Assisted customers with billing inquiries, processing payments, resolving billing issues, and promoting products and services.

Parcel Sorter

Blitz Personnel (DHL Mount Hope)
03.2021 - 07.2021
  • Parcel Sorting.
  • Loading/ Unloading trucks.
  • Conveyor Belt Monitoring.
  • Scanning packages.

Call Center Retention Associate

S & P Data LLC
06.2019 - 12.2019
  • Managed large amounts of inbound and outbound calls in a timely manner.
  • Following call center 'scripts' when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions.
  • Upsell and promote products.

Kitchen Steward/Prep Cook

Grand Lucayan Resort
07.2007 - 07.2018
  • Cleaned and sanitized kitchen equipment and utensils.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Made all meals in accordance with company standards and requirements.
  • Monitored the freshness and condition of prepared and stored foods.

Education

PSW Certificate -

Mohawk College
06.2025

Skills

  • Dementia care
  • Personal hygiene assistance
  • Toileting support
  • Mobility assistance
  • Fall prevention
  • Feeding assistance
  • Companionship
  • Housekeeping
  • Palliative care
  • Verbal and written communication
  • Reliability and punctuality

Certificates And Awards

  • CPR/AED Certification / BLS
  • First Aid Certification
  • Gentle Persuasive Approach (GPA)

Timeline

Personal Support Worker (Student Placement)

Sunrise of Burlington Senior Living
03.2025 - 04.2025

Personal Support Worker (Student Placement)

Schlegel Villages at Wentworth Heights
12.2024 - 01.2025

Billing & Sales Agent

DependableIT Group INC
08.2021 - 10.2021

Parcel Sorter

Blitz Personnel (DHL Mount Hope)
03.2021 - 07.2021

Call Center Retention Associate

S & P Data LLC
06.2019 - 12.2019

Kitchen Steward/Prep Cook

Grand Lucayan Resort
07.2007 - 07.2018

PSW Certificate -

Mohawk College

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Rashard L. Cooper