Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Graham-Shakell

Tyendinaga Mohawk Territory,ON

Summary

Compassionate and collaborative Personal Support Worker (PSW) in training, dedicated to delivering culturally safe, Elder-centered care in Indigenous long-term care settings. Backed by 20+ years of experience in client service and team environments, with a proven ability to lead, support, and work effectively with multidisciplinary teams. Grounded in Indigenous knowledge, I approach care with deep respect for traditional teachings, intergenerational trauma, and community values. Committed to fostering dignity, autonomy, and wellness in every aspect of care.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Personal Support Worker - Student Placement

John M. Parrott Centre For The Aged
04.2025 - Current
  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Turn and position bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintain client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
  • Facilitate mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
  • Consistently maintain required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.

Substitute Teacher

Quinte Mohawk School, MBQ
01.2024 - Current
  • Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Uphold classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Keep students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Manager of Marketing

Quinte Mall
03.2004 - 01.2024
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Cultivated a positive team environment that fostered creativity, collaboration, and high-quality output from all team members.
  • Coordinated public relations efforts, including press releases, media outreach and event management to increase brand awareness and positive coverage.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Achieved cost savings by negotiating favorable contracts with vendors, reducing overall marketing expenditures without sacrificing quality or impact.

Education

PSW Certificate - Personal Support Worker

FNTI (First Nations Technical Institute)
Deseronto, ON
06-2025

Bachelor of Arts - English

Queen's University
Kingston, ON

Skills

  • Clinical documentation
  • Patient-focused care
  • Dementia care
  • Mobility assistance
  • Privacy and confidentiality
  • Interpersonal communication
  • Culturally Safe Practice
  • Team Collaboration & Leadership
  • Reliability and punctuality
  • Trauma-informed respectful care approach

Certification

  • Non-Violent Crisis intervention & Prevention (2025)
  • Ontario Food Handler Course (2025)
  • WHIMIS (2025)
  • PACE (2025)
  • GPA (Gentle Persuasive Approach, 2025)
  • BLS (Basic Life Support), CPR & First Aid (2025)
  • Indigenous Cultural Education

Timeline

Personal Support Worker - Student Placement

John M. Parrott Centre For The Aged
04.2025 - Current

Substitute Teacher

Quinte Mohawk School, MBQ
01.2024 - Current

Manager of Marketing

Quinte Mall
03.2004 - 01.2024

PSW Certificate - Personal Support Worker

FNTI (First Nations Technical Institute)

Bachelor of Arts - English

Queen's University

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Erin Graham-Shakell