Kennedy Yates
Ottawa
Summary
Dynamic professional with a strong work ethic and leadership experience. Proven ability to enhance guest engagement and streamline operations, resulting in increased order accuracy. Skilled in food safety and efficient workflow, consistently delivering exceptional customer service in high-pressure environments. Extremely enthusiastic with great communication skills. Friendly, approachable, and positive.
Overview
7
7
years of professional experience
Work History
Food Expeditor
The Metropolitan Brasserie
11.2022 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Install Coordinator Assistant
Yates Custom Lawn Sprinklers
05.2022 - 09.2024
- Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
- Liaised with third-party contractors as needed to ensure seamless integration into ongoing projects while meeting established deadlines.
- Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
Restaurant Hostess
The Blackdog Bistro
03.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Strathmere Weddings & Events
04.2018 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Communications And Media Studies
Carleton University
Ottawa, ON05-2026
High School Diploma -
Canterbury High School
Ottawa, ON06-2022
Skills
- Customer service
- Guest service
- Leadership experience
- Strong work ethic
- Food safety knowledge
- Guest engagement
- Restaurant etiquette
- Menu memorization
- Efficient workflow
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Food Expeditor
The Metropolitan Brasserie
11.2022 - Current
Install Coordinator Assistant
Yates Custom Lawn Sprinklers
05.2022 - 09.2024
Restaurant Hostess
The Blackdog Bistro
03.2022 - 09.2022
Server
Strathmere Weddings & Events
04.2018 - 11.2021
Bachelor of Arts - Communications And Media Studies
Carleton University
High School Diploma -
Canterbury High School
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