Lilly Bartha
St. Thomas,ON
Summary
Dynamic professional with a proven track record at St Thomas Roadhouse, enhancing kitchen efficiency and customer satisfaction. Expert in food safety and customer service excellence, demonstrated through training staff and reducing wait times. Skilled in multitasking and clear communication, significantly contributing to team success and exceeding guest expectations. With all of that I will still enjoy my time at work and build relationships with my coworkers.
Overview
2023
2023
years of professional experience
Work History
Food Expeditor
St Thomas Roadhouse
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
Customer Service
Raw for Pets
06.2020 - 03.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
Education
High School - High School
Parkside Collegiate Institute
Thompson, MBSkills
- Customer Service
- Team Member Training
- Guest service
- Food safety knowledge
- Kitchen Support
- Cleanliness standards
- Restaurant Etiquette
- Menu Memorization
- Efficient workflow
- Guest Needs Assessment
- Sanitation control
- Table Layout Familiarity
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Clear Communication
- Customer service excellence
- Organizational Skills
- Active Listening
- Customer Relations
- Flexible Schedule
- Employee Training
Languages
English
Elementary
Timeline
Customer Service
Raw for Pets
06.2020 - 03.2022
Food Expeditor
St Thomas Roadhouse
High School - High School
Parkside Collegiate Institute
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