KENIL PATEL
Surrey,B C
Summary
Hardworking and reliable team member with customer-focused professional having over 5 years of combined experience in cash handling, customer service, and team leadership. Experienced in processing financial transactions, assisting customers with account-related inquiries, maintaining transaction accuracy, and delivering exceptional service in fast-paced environments. Strong communication, problem-solving, and relationship-building skills with a proven ability to meet customer needs while maintaining compliance and operational standards. Seeking to contribute to a Customer Experience Associate role within the banking industry.
Overview
7
7
years of professional experience
Work History
Cashier/Supervisor
A&W Restaurant Ltd.
Vancouver, B C
11.2021 - Current
- Resolved customer complaints through active listening and problem-solving skills improving customer satisfaction.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed cash, debit/credit transactions and balanced registers with a high level of accuracy.
- Trained new employees on customer service standards, cash handling, and company procedures.
- Developed strategies for upselling additional products or services.
Cashier
Icici Bank Ltd.
Surat, India
03.2019 - 12.2019
- Processed daily cash deposits, withdrawals, bill payments and fund transfers while maintaining transaction accuracy.
- Assisted clients with account inquiries and service requests promptly.
- Maintained accurate cash drawer and made reconciliation report at end of shifts.
- Operated cash register or POS system to receive payment by cash, cheque and credit card.
- Maintained confidentiality of customer information and complied with banking regulations.
- Developed positive customer relationships through friendly and efficient manner and advised them on banking solution.
Education
Master of Business Administration -
University Canada West
Vancouver, B C 04.2021 - 07/2022
Bachelor of Business Administration -
Shree Shambhubhai V Patel College of Computer Science and Business Management
Surat, 06.2017 - 09/2020
Skills
- Time Management
- Customer Experience
- Positive Attitude
- Relationship Building
- Attention to detail
- Planning and Organising
- Team Leadership
- Problem Solving
- Teamwork
- Communication & Coordination
- Microsoft Office
- Strategic Thinking
- Cash Handling
- Multitasking
Additional Information
- Fluent in English, Hindi.
- Eligible to work in Canada.
Timeline
Cashier/Supervisor
A&W Restaurant Ltd.
11.2021 - Current
Master of Business Administration -
University Canada West
04.2021 - 07/2022
Cashier
Icici Bank Ltd.
03.2019 - 12.2019
Bachelor of Business Administration -
Shree Shambhubhai V Patel College of Computer Science and Business Management
06.2017 - 09/2020