Lorpu Kollie
Lethbridge,AB
Summary
A highly motivated and results driven professional with a proven track record in the delivery of exceptional customer service with a keen ability to adapt to new environments. Demonstrates excellent communication skills and interpersonal skills, with a knack for building productive relationships with both colleagues and clients. Adept at managing multiple tasks simultaneously, demonstrating a high level of organization and attention to detail. Committed to achieving excellence, with the passion of contributing to a company’s success.
Overview
2
2
years of professional experience
Work History
Nail Technicians
La-belle Salon
- Provide beauty services, such as manicures, pedicures, and nail art
- Sterilize equipment carefully to ensure excellent hygiene and client safety
- Offer excellent customer service throughout every client’s visit to salon
- File, buff, and shape nail to promote healthy cuticle growth.
- Established strong client relationships through exceptional customer service and communication skills
Team Member
Martha’s Catering Services
- Meet with clients to discuss specifications, dietary requirements and menus for events
- Source ingredients, prepare and serve food at events
- Hire, train and supervise catering staff and schedule their shifts
- Negotiate prices, prepare order forms and adhere to contracts
- Participate in trade shows to promote catering services
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
Receptionist
Fortune Ventures
10.2020 - 03.2021
- Welcome and assist visitors, clients and callers to organization
- Schedule appointments
- Promote services and special offers
- Deal with refunds and payment discrepancies
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Sales Representative
Elmo Wedding Palace
07.2019 - 01.2020
- Greet customers as they arrive
- Process and co-ordinate pick up of made-to-order merchandise
- Take measurements of the bridal party, suggest gowns in stock as well as made-to-order options, place special orders and coordinate any alterations that need to be made
- Conduct phone outreach to current clients to remind them of appointments and consultations
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
Education
Associate of Arts - Dramatic Arts & Psychology
University of Lethbridge
Lethbridge, AB05.2024
Associate of Arts -
African Methodist Episcopal University
Africa05.2022
High School -
Ricks Institute
Africa06.2019
Skills
- Excellent Communication Skills: Ability to clearly convey information and expectations to customers, as well as listen and respond to their needs and concerns
- Product Knowledge: Deep understanding of company’s products or services to provide accurate information to customers
- Time Management: Capable of managing multiple tasks simultaneously ensuring each customer receives timely and dedicated service
- Problem Solving Skills: Proficient in identifying customer issues and resolving them in timely and efficient manner
- Multitasking Abilities
Hobbies and Interests
- Reading
- Volunteering
- Cooking & Baking
- Travelling
Timeline
Receptionist
Fortune Ventures
10.2020 - 03.2021
Sales Representative
Elmo Wedding Palace
07.2019 - 01.2020
Nail Technicians
La-belle Salon
Team Member
Martha’s Catering Services
Associate of Arts - Dramatic Arts & Psychology
University of Lethbridge
Associate of Arts -
African Methodist Episcopal University
High School -
Ricks Institute
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