Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Parsons

Bedford

Summary

I am a 25 year old Crew Scheduler with Jazz Aviation, I was previously employed with WestJet as a customer service agent at Gander International Airport in Newfoundland and Labrador. I was hired by WestJet in late October of 2018, preceded by a CSA position with Allied Aviation in the Sun-Wing department. I have also been a Replacement Flight Attendant during an IROP flight serving passengers and accommodating their needs. In addition, I have completed 40 hours of flight time with Gander Flight Training. I have thoroughly enjoyed my opportunities in the aviation industry and I welcome any opportunity to further build upon my skills and knowledge within this industry. Working in aviation has always been a passion of mine and it’s an opportune time to improve as an individual.

Overview

7
7
years of professional experience

Work History

Crew Scheduler

Jazz Aviation LP
08.2024 - Current
  • Reduced scheduling conflicts with meticulous attention to detail in coordinating pilot schedules.
  • Collaborated with other departments for seamless coordination of flight operations, reducing delays and cancellations.
  • Developed contingency plans to address unforeseen staffing shortages or operational disruptions due to weather or other factors.
  • Resolved complex scheduling challenges with creative problem-solving techniques, ensuring minimal disruption to operations.
  • Managed time-sensitive deadlines and last-minute changes, maintaining a high level of professionalism under pressure.

Departure Control Coordinator

Jazz Aviation
05.2023 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes with last minute bookings

Customer Service Agent

Westjet
10.2018 - 01.2021
  • Assisted passengers with ticket purchases, pricing, rescheduling flights and travel vouchers during IROP flights.
  • Tagged checked baggage with appropriate destination.
  • Greeted crew members, flight attendants and passengers.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills.
  • Provided passengers with assistance in preparing required travel documents and forms.
  • Printed itineraries and tickets for passengers each day.

Airline Customer Service Agent

Allied Aviation
06.2018 - 09.2018
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.

Education

Gander Flight Training

Nova Scotia Real Estate Association
Halifax, NS

High School Diploma -

Gander Collegiate
Gander, NL
06.2017

Academics - Psychology

Memorial University
01.2017

Skills

  • I work well under pressure
  • I excel at working within a certain time range
  • I have good customer service skills even during stressful encounters
  • Strong problem solving skills, oral and written communication skills
  • I am patient and diplomatic when dealing with complaints and working under pressure
  • I have good personal presentation skills
  • Core French certified
  • I am a confident person with integrity and have the ability to follow directives
  • Radio licensed
  • Experience with CARS, SabreSonic, MS Word, Outlook and Excel

Timeline

Crew Scheduler

Jazz Aviation LP
08.2024 - Current

Departure Control Coordinator

Jazz Aviation
05.2023 - Current

Customer Service Agent

Westjet
10.2018 - 01.2021

Airline Customer Service Agent

Allied Aviation
06.2018 - 09.2018

Nova Scotia Real Estate Association

High School Diploma -

Gander Collegiate

Academics - Psychology

Memorial University

Gander Flight Training

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Kendra Parsons