Kendra Carpenter
Plattsville,ON
Summary
Dedicated Social Service Worker providing exceptional professional care and with the ability to implement appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Passionate about developing and facilitating workshops and working with the community, while building partnerships and advocating with clients in a professional and compassionate manner
Overview
11
11
years of professional experience
Work History
Prevention Educator
Sexual Assault Support Centre
2023.09 - Current
- Maintained accurate and complete records to document program activities and outcomes.
- Developed and implemented healthy relationship and boundary education workshops to reach target audiences.
- Helped educate awareness through public speaking to community and business groups.
- Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
Assistant Manager, Customer Service
People's Jewellers
2018.11 - 2023.08
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Overseen team and worked together towards collaborative team sales goal, focusing both on individual goals and team selling.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Vice President
North Dumfries Preschool Co-operative
2022.09 - 2023.06
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through board duties and volunteer activities.
- Proposed fundraising opportunities, ran fundraising events and organized donations
- Coordinated special events such as breakfast with Santa, raising substantial funds while showcasing the organization''s work in an engaging manner.
Operations Manager
David's Bridal
2012.10 - 2018.11
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Social Service Worker - Social Service Worker
Conestoga College
Kitchener04.2024
Bachelor of Arts - Social Development Studies
University of Waterloo
Waterloo05.2014
Skills
- Substance Abuse Prevention
- Workshop Facilitation
- Sexual Health Education
- Program Development
- Research abilities
- Prevention strategies
- Grant Writing
- Resource advocacy
- Community Relations
Timeline
Prevention Educator
Sexual Assault Support Centre
2023.09 - Current
Vice President
North Dumfries Preschool Co-operative
2022.09 - 2023.06
Assistant Manager, Customer Service
People's Jewellers
2018.11 - 2023.08
Operations Manager
David's Bridal
2012.10 - 2018.11
Social Service Worker - Social Service Worker
Conestoga College
Bachelor of Arts - Social Development Studies
University of Waterloo
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