Kendell Vera

• Check in and out the patients

• Schedule appointments

• Answering phone calls

• Answering emails

• Responding to referrals

• Faxing documents

• Filing

• Cleaning medical instruments

• Cleaned patient rooms

• Restocking documents

• Handling subpoenas

• Answering pages from the doctors

• Pre-surgical packets signed

• Athena and Aerial experienced

• Requesting Authorizations

• Checking insurance

• Epic

• Managed patient scheduling and appointment confirmations efficiently.
• Processed medical records and maintained accurate patient files.
• Assisted with insurance verification and patient eligibility
• Handled incoming calls and addressed inquiries promptly and professionally.
• Prepared office documents, including reports and correspondence, accurately.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Obtained required documentation to process shipments and support movement.
• Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Prepared packages for shipping and determined most economical shipping methods.
• Monitored merchandise received and shipped from facility in computer system.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Traced missing material and shipments through vendor and customer communications.

• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Delivered high levels of customer service to facilitate smooth processes.
• Reviewed loan agreements to confirm completeness and accuracy.
• Recommended loan approvals and denials based on customer loan application reviews.

• Evaluated employee job performance and motivated staff to improve productivity.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Collaborated with team to deliver timely service of items.
• Sanitized workstation at end of shift to prevent foodborne illnesses.
• Helped train and develop new talent.
• Rotated stock items and ingredients to maintain freshness.
• Completed special orders according to customer dietary needs.
• Set up work stations prior to opening to minimize prep time.

• Answered customer questions and provided store information.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Processed payments promptly for customers to exceed productivity standards.
• Scanned, priced and bagged customer items quickly to keep lines moving.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Rotated and merchandised products at point-of-sale to improve impulse buy rate.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Helped with purchases and signed customers up for rewards program.
• Discounted purchases by scanning and redeeming coupons.

• Broke down and discarded empty packaging and boxes after stocking products.
• Arranged product on shelves following merchandising guidelines.
• Stocked merchandise by UPC codes and read labels to match.
• Moved items to designated warehouse areas.
• Inspected items received for damage or other issues.
• Attached price labels to products and updated sales floor signs.
• Operated tracking scanners to update and maintain accurate inventory information.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.