Kendall Allen
Santa Rosa Valley
Summary
Dual-degree 2021 graduate specializing in the fitness and hospitality industries, eager to expand professional experience. Passionate about delivering exceptional customer service and building strong relationships. Skilled in client management and operational efficiency, with a proven track record of surpassing performance goals in fast-paced environments. Ready to tackle new challenges and make a positive impact in any organization.
Overview
3
3
years of professional experience
Work History
Bartender
Cronies Sports Grill
11.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote a hospitable environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
King’s Fish House
12.2023 - 11.2024
- Ensured optimal guest experience by providing exceptional service to guests in a high-volume setting.
- Managed orders and financial transactions using the point of sale system.
- Acquired a thorough understanding of the menu to effectively recommend and upsell items when appropriate.
- Kept server areas clean and stocked to increase efficiency while working tables.
Assistant Supervisor
Lure Fish House
03.2022 - 10.2023
- Oversaw the effective management of the service team while ensuring seamless collaboration among all floor-facing staff members to provide a hospitable experience for all guests.
- Proven track record of successfully managing guest relations and resolving guests complaints.
- Ensured the accuracy and timely delivery of food orders during the peak dining hours of the restaurant’s expo window.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Administrative and Instructor Lead
Club Lagree
09.2022 - 02.2023
- Oversaw the management of multiple Lagree Fitness studio locations throughout Los Angeles County, overseeing a team of 15 trainers throughout the company.
- Position responsibilities included the recruitment, hiring, scheduling, and training of both new and staffed fitness instructors to ensure they adhered to the company culture and standard.
- Cultivated and maintained positive relationships with clients, resulting in a substantial increase in the number of monthly memberships.
- Provided training seminars for new instructors and recruited multiple trainers per studio on a monthly basis.
Education
Bachelor of Arts - Anthropology
University of California, San Diego
La Jolla, California01.2021
Bachelor of Arts - Global Health
University of California, San Diego
La Jolla, California01.2021
Skills
- Effective time management
- Adaptive emotional intelligence
- Open to new challenges and approaches
- Strong relationship-building abilities
- Continuous improvement mindset
- POS software proficiency
- Mixology
- Team-based fitness coaching
Timeline
Bartender
Cronies Sports Grill
11.2024 - Current
Server
King’s Fish House
12.2023 - 11.2024
Administrative and Instructor Lead
Club Lagree
09.2022 - 02.2023
Assistant Supervisor
Lure Fish House
03.2022 - 10.2023
Bachelor of Arts - Global Health
University of California, San Diego
Bachelor of Arts - Anthropology
University of California, San Diego
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