Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Melissa Needham

North Bay,ON

Summary

Medical professional prepared to excel in administrative roles within healthcare settings. Skilled in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and excellent interpersonal communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Casey's Grill Bar
09.2017 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Closed out cash register and prepared cashier report at close of business.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Managing Bartender

Fox and Fiddle
08.2012 - 08.2017
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained payroll information by calculating, collecting, and entering data.

Education

Honours Diploma - Medical Office Administrator

CTS Canadian Career College
North Bay
02-2025

Skills

  • Skilled in prioritizing tasks simultaneously
  • Customer relations
  • Proven reliability
  • Effective team collaboration
  • Effective time management
  • Effective verbal communication
  • Complex Problem-solving
  • Proficient in medical terminology
  • Streamlined data entry processes
  • Maintaining accurate patient records
  • Scheduling appointments

Certification

2025

Standard First Aid with CPR-C


2025

Nonviolent Crisis Intervention* 3rd Edition Training


2024

WHMIS Certificate

Timeline

Bartender

Casey's Grill Bar
09.2017 - Current

Managing Bartender

Fox and Fiddle
08.2012 - 08.2017

Honours Diploma - Medical Office Administrator

CTS Canadian Career College

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Melissa Needham