Kendal D. Brown
Oakland
Summary
Account Manager with over 15 years of experience driving revenue growth and client success across hospitality, finance, and telecommunications. Successfully managed the full client lifecycle, consistently exceeding quotas by 128% across multiple quarters. Focused on contract negotiation, renewals, and strategic account growth.
Overview
14
14
years of professional experience
Work History
Account Manager (Mid-Market – Sports & Legal Focus)
Claremont Club & Spa
01.2024 - Current
- Managed portfolio of sports organizations and legal clients, tailored solutions to meet industry-specific challenges
- Consistently exceed quota, achieving 128%+ of revenue target across 5 consecutive quarters
- Earned recognition as Top Account Manager for 3 consecutive quarters based on revenue performance and client retention.
- Identified upsell and expansion opportunities within existing accounts, driving long-term revenue growth
- Own full lifecycle of mid-market accounts, including contract negotiation, renewals, pricing strategy, and account growth
- Partner with operations, finance, and events teams to ensure timely execution of contracts and high client satisfaction
- Maintained accurate pipeline forecasting and reporting in Salesforce, enabling effective revenue planning
Sales & Catering Manager
Graduate Hotels
01.2022 - 01.2024
- Exceeded quarterly sales goals by 125–145%, consistently ranking above target performance
- Drove 30% increase in bookings through targeted outreach and marketing campaigns
- Negotiated pricing, terms, and service agreements to maximize revenue and client retention
- Managed client lifecycle for group business, overseeing contract negotiation, execution, and fostering repeat bookings
- Maintained CRM accuracy, enabling effective revenue forecasting and planning
- Collaborated with cross-functional teams to ensure successful event execution and enhance client satisfaction
Account Executive / Closing Success Manager
Better Mortgage
01.2019 - 01.2021
- Achieved 85% close rate through strong client relationship management and proactive follow-up
- Acted as primary point of contact, facilitating timely contract completion and resolving blockers to expedite closings
- Managed high-volume pipeline exceeding $15M, executing deals from application to close, driving revenue growth
- Analyzed pipeline performance, enhancing forecasting accuracy and streamlining operations for improved deal flow
- Collaborated with internal teams to streamline processes and accelerate deal timelines
Business Development Manager
Wells Fargo
01.2016 - 01.2019
- Drove 20% revenue growth and 15% increase in client base through strategic business development
- Managed client relationships from acquisition through onboarding, ensuring long-term retention
- Partnered with internal stakeholders to develop and deliver tailored financial solutions for clients
- Forecasted pipeline performance to identify and capitalize on growth opportunities
Sales Manager / Account Manager
AT&T
01.2012 - 01.2016
- Managed key accounts, ensuring successful contract renewals and fostering long-term account growth
- Enhanced client retention by 20% through proactive relationship management and optimized service delivery
- Developed strategic account plans, aligning client needs with revenue expansion objectives
- Ranked in top 4% nationally; earned President’s Cabinet recognition
Education
Bachelor’s Degree - Business Administration & Management
Arizona State University
Skills
- Client Management
- Account Management
- Pipeline Management
- Client Proposal Development
- Revenue Forecasting
- Salesforce CRM
- Market Analysis
- Account Growth
- Client Retention
- Renewals & Retention
- Customer Relationship Management
- Team Collaboration
Timeline
Account Manager (Mid-Market – Sports & Legal Focus)
Claremont Club & Spa
01.2024 - Current
Sales & Catering Manager
Graduate Hotels
01.2022 - 01.2024
Account Executive / Closing Success Manager
Better Mortgage
01.2019 - 01.2021
Business Development Manager
Wells Fargo
01.2016 - 01.2019
Sales Manager / Account Manager
AT&T
01.2012 - 01.2016
Bachelor’s Degree - Business Administration & Management
Arizona State University