Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ken Reyes

67 Tufton Crescent ,ON

Summary

Hardworking and passionate candidate seeking a full-time job with my extensive knowledge and experience in communication and problem-solving that will support the organization.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
1
1
Language

Work History

SR. Service Agent

Federal Express
Providenciales , Providenciales
10.2023 - 11.2024
  • Mentored junior service agents, resulting in higher team productivity and performance.
  • Collaborated with cross-functional teams to ensure seamless service delivery for complex projects.
  • Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
  • Implemented quality control measures to uphold company standards across all services provided.
  • Maintained strong relationships with clients, leading to increased loyalty and repeat business.
  • Conducted comprehensive training sessions for new hires, contributing to lower turnover rates and faster onboarding.
  • Oversaw maintenance of client records, ensuring accuracy and confidentiality throughout the process.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.

Pool and Beach Server

Rock House Restaurant
11.2022 - 04.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.

Sales Agent

Digicel, Turks and Caicos
06.2017 - 09.2017
  • As a Sales agent, my task were to educate and influence customers and companies to purchase the company products
  • This allowed me to have working experience with different nationalities and personalities, which I was able to handle their complaints and emotion with ease.

Education

High School Diploma -

Jamaica College
Kingston Jamaica
09.2014 - 07.2018

Some College (No Degree) - Information Technology

Cape Information Technology
Kingston Jamaica
09.2017 - 06.2018

Skills

Special Skills

Track and Field

Award

2018 Isaa boy and girls championship 800m silver medalist

2018 Carifta 800m silver medalist

Sales expertise

Time management

Enthusiastic to learn

Certification

CSEC English – Grade 3

Timeline

SR. Service Agent

Federal Express
10.2023 - 11.2024

Certificate of Appreciation Employee of the Quarter Nominee

03-2023

Pool and Beach Server

Rock House Restaurant
11.2022 - 04.2023

Some College (No Degree) - Information Technology

Cape Information Technology
09.2017 - 06.2018

Sales Agent

Digicel, Turks and Caicos
06.2017 - 09.2017

High School Diploma -

Jamaica College
09.2014 - 07.2018

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Ken Reyes