Overview
Work History
Education
Skills
Timeline
Generic

LaRisa Taylor

Gardena

Overview

26
26
years of professional experience

Work History

Sr. Service Agent

FexEx
08.1995 - 08.2021
  • Implemented quality control measures to uphold company standards across all services provided.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
  • Mentored junior service agents, resulting in higher team productivity and performance.
  • Played an instrumental role in winning new business by delivering exceptional presentations during sales pitches.
  • Proactively identified potential risks or bottlenecks within the service delivery process, implementing timely corrective actions as required.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
  • Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
  • Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
  • Developed customized solutions for clients by understanding their unique needs and expectations.
  • Introduced innovative approaches to problem-solving that led to improvements in overall team performance.
  • Established open lines of communication within the team, fostering an environment of collaboration and support.
  • Maintained strong relationships with clients, leading to increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.

Education

GED -

Los Angeles Southwest College
Los Angeles, CA
06.1978

Skills

  • Exceptional communication
  • Client Retention Strategies
  • Policy Adherence
  • Escalation management
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Computer Proficiency
  • Product Knowledge
  • Client Relations
  • Conflict Resolution
  • Documentation
  • Team Development
  • Complaint Handling
  • Money handling abilities
  • Follow-up skills
  • Staff Training
  • Complaint resolution
  • Payment Processing
  • De-Escalation Techniques
  • Paperwork Processing
  • Professional telephone demeanor
  • Filing
  • Product Sales
  • Store maintenance
  • Sales expertise
  • Customer Education
  • Delivery Scheduling
  • Research
  • Multi-line phone talent
  • Recordkeeping strengths
  • Conflict Mediation
  • Information Security
  • Warehousing functions
  • Product Education
  • POS systems expert
  • Training development aptitude
  • Shipping procedures understanding
  • Key holder experience
  • Report creation

Timeline

Sr. Service Agent

FexEx
08.1995 - 08.2021

GED -

Los Angeles Southwest College

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LaRisa Taylor