Kelvin Tsai
Victoria
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wine Consultant
Red Rooster Winery
05.2023 - Current
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Trained service staff on wines to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Basketball Coach
Okanagan College Coyotes
05.2023 - 08.2023
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Monitored athletes during events and practice to quickly identify injuries.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Prepared athletes for special competitions and tournaments.
- Boosted performance of individual athletes by devising strategic personal training programs.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Sale Associate
Sportchek
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Wellness Ambassador
Okanagan College
10.2019 - 04.2023
- Helped students set and achieve health and wellness goals.
- Provided individual health coaching to help clients optimize personal choices.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Met or exceeded monthly revenue and training goals.
- Create events for students to improve wellness
Gym Attendant
Okanagan College
09.2021 - 06.2022
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assessed staff needs and offered assistance with Task during busy times.
Basketball Coach
Summerland Secondary School
10.2019 - 04.2020
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Monitored athletes during events and practice to quickly identify injuries.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
Bachelor Of Athletic And Exercise Therapy -
Camosun College
Victoria, BCHuman Kinetics Diploma - Kinesiology
Okanagan College
Penticton, BC06.2022
High School -
NorKam Senior Secondary School
Kamloops, BC06.2017
Skills
- Critical Thinking
- Interpersonal Communication Skills
- Client Relationship Development
- Active Learning
- Team Bonding
- Behavior Improvements
- Motivational Leadership
- Active Listening
- Maintain Safety
- Safety Understanding
- Handling Procedures
Placement
Brentwood College
2023 September - 2024 June
- Boys soccer Team
- Jr Girls Volleyball team
- Girls and Jr Boys basketball team
- Hockey team
- Jr Boys rugby team
Peninsula Panthers Junior "A" Hockey Club
2024 September - 2025 April
Certification
- First Aid -Basic Life skills
- First Responder
- Soft Tissue Release level 1
- Concussion Awareness Training Tool
- Hockey Canada Safety Program
- Respect in Sport
- Student Member of Athletic Therapist Association of BC (ATABC)
- Candidate member of Canadian Athletic Therapist Association (CATA)
References
Louise Blais, MA Applied Science
Chair - Human Kinetics / Kinesiology
Okanagan College
Email: lblais@okanagan.bc.ca
Phone: 250-492-4305 ext. 3258
Dr. Colin Wallace, PhD, CAT(C)
Faculty member of Human Kinetics / Kinesiology
Okanagan College
Email: cwallace@okanagan.bc.ca
Desiree Koggel, CAT(C)
Athletic Therapist
Okanagan Hockey Academy
Email: DesireeKoggel@okanaganhockey.com
Katherine Mackenzie
Estate Manager
Red Rooster Winery
Email: katherine@redroosterwinery.com
Phone: 250-492-2424 ext. 103
Timeline
Wine Consultant
Red Rooster Winery
05.2023 - Current
Basketball Coach
Okanagan College Coyotes
05.2023 - 08.2023
Sale Associate
Sportchek
11.2022 - 04.2023
Gym Attendant
Okanagan College
09.2021 - 06.2022
Wellness Ambassador
Okanagan College
10.2019 - 04.2023
Basketball Coach
Summerland Secondary School
10.2019 - 04.2020
Bachelor Of Athletic And Exercise Therapy -
Camosun College
Human Kinetics Diploma - Kinesiology
Okanagan College
High School -
NorKam Senior Secondary School
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