Hi, I’m
Kelsey Vaughan
Edmonton,AB
Summary
A skilled and detail-oriented professional experienced in technical writing, business proposal development, and project coordination. Strong track record of delivering outstanding leadership in cross-functional projects to meet organizational objectives. Utilizes a data-driven approach to analyze customer feedback, market trends, and insights for strategic decision-making across departments.
Overview
5
years of professional experience
Work History
GoodMorning.com
Customer Experience Analyst and Team Lead
02.2022 - Current
Job overview
- Demonstrated strong problem-solving skills and ability to identify and resolve issues that arise during cross-functional project execution. Able to develop creative solutions to complex problems and adapt to changing project requirements.
- Performed meticulous editing, proofreading, and analysis of website content for eCommerce leadership pre-launch, ensuring accuracy, clarity, and effectiveness. Verified adherence to brand guidelines, optimized user experience, and enhanced customer impact.
- Conducted comprehensive market research on customer service best practices, industry standards, and emerging technologies to drive conversion and customer satisfaction. Utilized findings to develop compelling business proposals and venture briefs, effectively communicating insights and recommendations to leadership teams.
- Lead cross-functional projects, implemented best practices, and developed standard operating procedures relating to company innovation and growth strategies. Collaborated with different teams and managed projects which drove forward initiatives to optimize and increase company productivity and success.
- Exhibited exceptional proficiency in technical and proposal writing, leveraging strong written and verbal communication skills to establish and nurture valuable professional relationships. Successfully engaged with critical internal and external stakeholders, consistently showcasing expertise in building and maintaining connections essential to project success.
GoodMorning.com
Warranty and Manufacturing Claims Analyst
07.2019 - 02.2022
Job overview
- Performed thorough analysis of customer insights and market trends, unearthing valuable growth opportunities and mitigating risks. Delivered concise and impactful presentations to leadership, providing them with essential information for strategic decision-making.
- Leveraged data-driven insights to drive company initiatives and enhance customer engagement. Collaborated with cross-functional teams to implement effective strategies and ensure alignment with business objectives.
Mobler Furniture
Sales Coordinator
05.2018 - 06.2019
Job overview
- Exhibited outstanding communication and negotiation skills, fostering strong relationships and facilitating successful collaborations.
- Meticulously documented customer interactions and activities, providing accurate and timely reporting of valuable customer insights to support data-driven decision-making. Played a pivotal role in informing business strategies, marketing campaigns, and proposal development.
Education
Nova Scotia College of Art And Design (NSCAD) UniversityHalifax, NS
Bachelor of Arts And Design
2018
MacEwan UniversityEdmonton, AB
Diploma of Fine Arts
2016
Northern Alberta Institute of TechnologyEdmonton, AB
Diploma of Business Administration from Marketing
2014
Skills
- Interdepartmental Coordination and Communication
- Data Collection, Analysis, and Reporting
- Conflict Management, Mediation, and Resolution
- Project Implementation and Management
- Proposal Development and Technical Writing
- Excellent Written and Verbal Communication Skills
Timeline
Customer Experience Analyst and Team Lead
GoodMorning.com
02.2022 - Current
Warranty and Manufacturing Claims Analyst
GoodMorning.com
07.2019 - 02.2022
Sales Coordinator
Mobler Furniture
05.2018 - 06.2019
Nova Scotia College of Art And Design (NSCAD) University
Bachelor of Arts And Design
MacEwan University
Diploma of Fine Arts
Northern Alberta Institute of Technology
Diploma of Business Administration from Marketing
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